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Mamounia Hotel

5-star hotel
Avenue Bab Jdid, Marrakesh 4004005243-88600
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5,034 reviews
Plush quarters, some with private pools, in a luxe hotel offering a spa, dining & an outdoor pool.

8 top things to know

Guests praised the rooms, which have kitchenettes
Rooms are well appointed with a great service, fantastic bed and excellent linen.
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Walking distance to the Koutoubia Mosque and Cyber Park
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One of the few hotels in the area with room service
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The restaurant has a dinner buffet
The food is of high quality both in the buffet and in the restaurants.
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Guests mentioned "Pierre Hermé" 17 times
...Rahim at breakfast was so great, Abdur Raheem at the Pierre Hermes cafe who made every visit a special occasion. I could...
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Guests liked the architecture and praised the grounds
Beautiful grounds and hotel!
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Guests praised the nightlife
The sound of the live piano in the lounge was really enjoyable as well.
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Food & drinks at this hotel

Restaurant L’Italien par Jean-Georges, Marrakech
Restaurant
05243-88600
Reservationmamounia.com
Bar Le Churchill, Marrakech · La Mamounia
Bar
Bar L'Italien, Marrakech · La Mamounia
Bar
Bar Le Marocain, Marrakech · La Mamounia
Bar

Location summary

Neighborhood: Medina
Great for visitors
Colorful area of cobbled alleys with spice & textile souks, Bahia Palace & tranquil courtyards.
hotel's location on maphotel's location on map

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Restaurant L’Italien par Jean-Georges, Marrakech
Restaurant
4 sec
Table Du Marche
French restaurant
3 min
L'Orangerie
French restaurant
5 min
Cafe & Restaurant Traditionnel
Restaurant
2 min
La Table
French restaurant
3 min
La Cour des Lions
Fine dining restaurant
5 min
Ait Bougumez Restaurant
Moroccan restaurant
3 min
Fouquet's Marrakech
Restaurant
5 min
Palais Jad Mahal
Moroccan restaurant
2 min
Fine Mama
Moroccan restaurant
3 min
Marrakesh Menara Airport
Taxi
14 min
Transit
22 min
Sofitel
Walking
4 min
Sidi Mimoun
Walking
7 min
Sidi Mimoun Region
Walking
9 min
Koutoubia
Walking
10 min
Koutoubia1
Walking
10 min

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

People often mention

Bar
Mentioned in 264 Google reviews
19% unfavorable66% positive
Property
Mentioned in 813 Google reviews
7% unfavorable87% positive
Food
Mentioned in 224 Google reviews
24% unfavorable63% positive
Atmosphere
Mentioned in 231 Google reviews
5% unfavorable88% positive
Wellness
Mentioned in 61 Google reviews
16% unfavorable74% positive
Nightlife
Mentioned in 64 Google reviews
16% unfavorable70% positive
Spa
Mentioned in 51 Google reviews
14% unfavorable76% positive
Fitness
Mentioned in 96 Google reviews
19% unfavorable74% positive
Service
Mentioned in 431 Google reviews
29% unfavorable65% positive
Safety
Mentioned in 34 Google reviews
41% unfavorable44% positive
Nature
Mentioned in 30 Google reviews
0% unfavorable97% positive
Pool
Mentioned in 45 Google reviews
11% unfavorable82% positive
Amenities
Mentioned in 44 Google reviews
32% unfavorable61% positive
Bathroom
Mentioned in 27 Google reviews
52% unfavorable41% positive
Business
Mentioned in 9 Google reviews
11% unfavorable56% positive
Location
Mentioned in 61 Google reviews
0% unfavorable87% positive
Breakfast
Mentioned in 52 Google reviews
27% unfavorable63% positive
Family
Mentioned in 9 Google reviews
33% unfavorable56% positive
Accessibility
Mentioned in 9 Google reviews
67% unfavorable22% positive
Sleep
Mentioned in 16 Google reviews
44% unfavorable31% positive
Kitchen
Mentioned in 9 Google reviews
22% unfavorable67% positive
Couples
Mentioned in 6 Google reviews
0% unfavorable100% positive
Gym
Mentioned in 6 Google reviews
17% unfavorable83% positive
Restaurant
Mentioned in 17 Google reviews
35% unfavorable41% positive
Cleanliness
Mentioned in 27 Google reviews
33% unfavorable67% positive
Transit
Mentioned in 7 Google reviews
0% unfavorable43% positive

Photos

Exterior
Food & Drink
Amenities
Bedroom

About this hotel

Set on a former royal estate dating from the 12th century, this lavish hotel is 14 minutes on foot from the lively Jemaa el-Fnaa market square. It's a 6-minute walk from the landmark Koutoubia Mosque and 6 km from Marrakech Menara Airport.

Check-in time: 3:00 PM
Check-out time: 12:00 PM

Popular amenities

  • Pool
  • Spa
  • Breakfastfree
  • Wi-Fifree

Featured in

 Wanderlust Chloe
Read This Before Visiting La Mamounia, Marrakech, Morocco (2022)
La Mamounia, Marrakech is known as one of the world's best hotels. Time to visit this luxury Moroccan hotel and find out what all the hype is about.
Jan 26, 2022
Thumbnail of the interesting find article.

Web results
 https://mamounia.com › ...
La Mamounia · Palace de Luxe Marrakech, Maroc · OFFICIEL
Intemporelle et follement moderne, rayonnante et intimiste, orientale et ouverte sur le monde, luxueuse et authentique, mythique et vibrante… La Mamounia est ...
 https://www.tripadvisor.fr › ... › Hôtels Marrakech
La Mamounia Marrakech Hotel (Maroc) : tarifs 2022 mis à jour ...
La Mamounia Marrakech, Marrakech dès 794€ sur Tripadvisor: Consultez les 3 301 avis de voyageurs, 3 838 photos, et les meilleures offres pour La Mamounia ...
 https://fr.hotels.com › ... › Hôtels à Marrakech
La Mamounia - Marrakech, Maroc | Hotels.com
Taxe imposée par la ville : 49.50 MAD par personne et par nuit. Cette taxe ne s'applique pas aux enfants de moins de 11 ans.

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Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

Reviews on other travel sites

Reviews

People often mention

Bar
Mentioned in 264 Google reviews
19% unfavorable66% positive
Property
Mentioned in 813 Google reviews
7% unfavorable87% positive
Food
Mentioned in 224 Google reviews
24% unfavorable63% positive
Atmosphere
Mentioned in 231 Google reviews
5% unfavorable88% positive
Wellness
Mentioned in 61 Google reviews
16% unfavorable74% positive
Nightlife
Mentioned in 64 Google reviews
16% unfavorable70% positive
Spa
Mentioned in 51 Google reviews
14% unfavorable76% positive
Fitness
Mentioned in 96 Google reviews
19% unfavorable74% positive
Service
Mentioned in 431 Google reviews
29% unfavorable65% positive
Safety
Mentioned in 34 Google reviews
41% unfavorable44% positive
Nature
Mentioned in 30 Google reviews
0% unfavorable97% positive
Pool
Mentioned in 45 Google reviews
11% unfavorable82% positive
Amenities
Mentioned in 44 Google reviews
32% unfavorable61% positive
Bathroom
Mentioned in 27 Google reviews
52% unfavorable41% positive
Business
Mentioned in 9 Google reviews
11% unfavorable56% positive
Location
Mentioned in 61 Google reviews
0% unfavorable87% positive
Breakfast
Mentioned in 52 Google reviews
27% unfavorable63% positive
Family
Mentioned in 9 Google reviews
33% unfavorable56% positive
Accessibility
Mentioned in 9 Google reviews
67% unfavorable22% positive
Sleep
Mentioned in 16 Google reviews
44% unfavorable31% positive
Kitchen
Mentioned in 9 Google reviews
22% unfavorable67% positive
Couples
Mentioned in 6 Google reviews
0% unfavorable100% positive
Gym
Mentioned in 6 Google reviews
17% unfavorable83% positive
Restaurant
Mentioned in 17 Google reviews
35% unfavorable41% positive
Cleanliness
Mentioned in 27 Google reviews
33% unfavorable67% positive
Transit
Mentioned in 7 Google reviews
0% unfavorable43% positive
Yanfei Shen3 weeks ago on Google
5/5
Beautiful place and welcoming staff - esp. the doormen and guards (servers are just so-so). Doormen and guards really made the place feel like home - gave the place its spirit. I went just for drinks but now I want to save up for a stay (maybe to celebrate a special occasion).
Response from the owner2 weeks ago

Dear Yanfei Shen,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Olga Sokolovaa month ago on Google
5/5
Well, we had to check out this architectural jewel. It was super beautiful interior, nice sitting in the garden which was a part of the restaurant. Two glasses of wine $45. It is expensive but elegant and magical. I recommend visiting jut to see the beautiful garden and have a glass of wine! Must see.
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear Olga Sokolova,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We read your remarks with pleasure, and particularly the glowing description of our gardens. We will be sure to share your comments with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh

(Original)

Chère Olga Sokolova,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons lu vos remarques avec plaisir, et particulièrement la description élogieuse de nos jardins. Nous ne manquerons pas de partager vos remarques avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech

William Thompson3 weeks ago on Google
5/5
We just went in to the bar to have a drink. The interior of this hotel is world-class and luxurious! Our cocktails were great but expensive (~$20). The atmosphere and service made it totally worth it. Highly recommended as a quiet reward for navigating the madina!
Trip typeVacation · Friends
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear William Thompson,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of The atmosphere and service at the hotel. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech.

Neel Pratap Singh5 months ago on Google
5/5
Very nice and beautiful place! We did not stay in the hotel, we ate lunch there and came back for desert after having a hammam in a different place. The food was very good, the drinks were the best. I would recommend going here even if only for the beautiful gardens and interiors.
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

Thank you very much for your generous feedback following your recent visit at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Sami Amaji (SAMI LTD)4 months ago on Google
5/5
Excellent service within wonderful surroundings. The Hotel is located in the old town, The rooms are well kept and the decor in keeping with the expectations of decorative stucco and ornate rugs. The staff are helpful, attentive and …
Excellent service within wonderful surroundings. The Hotel is located in the old town, The rooms are well kept and the decor in keeping with the expectations of decorative stucco and ornate rugs. The staff are helpful, attentive and friendly. The location allows for walkable access to the old town (souks, kasbah etc) as well as easy access to the new town. Excellent and would highly recommend
Rooms5.0
Service4.0
Location5.0
Response from the owner4 months ago

Dear Sami Amaji (SAMI LTD),

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of the palace location and service. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

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Nicole Cerro5 months ago on Google
5/5
This hotel was absolutely perfect. They were very attentive and helpful. The spa was amazing. The ladies gave the best massage and hamman scrub. The food at the Asian restaurant was very good. I had the fish with some type of spicy sauce …
This hotel was absolutely perfect. They were very attentive and helpful. The spa was amazing. The ladies gave the best massage and hamman scrub. The food at the Asian restaurant was very good. I had the fish with some type of spicy sauce and it was perfect. There is so much to do here so make sure to take the time to walk around. I can’t wait to come back and spend a few more days here.
Response from the owner5 months ago

Dear Nicole Cerro,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of your hammam experience and the food at the asian restaurant. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

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Read less
Myriam Sainz3 weeks ago on Google
1/5
Zero welcoming, did not want to offer us a table in the terrace because we were not guests (even though they had many free table). Service took forever (to bring drinks, to bring the check) and was very impolite. A drink fell by accident …
Zero welcoming, did not want to offer us a table in the terrace because we were not guests (even though they had many free table). Service took forever (to bring drinks, to bring the check) and was very impolite. A drink fell by accident when it was still full and they charged us for it and didn’t replace it. I’ve never had such a disrespectful experience in a luxury hotel. There are many other nicer places in Marrakesh
Response from the owner2 weeks ago

Dear Myriam Sainz,

Thank you for your feedback following your recent experience at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

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Nick Sullivan3 months ago on Google
5/5
This place is unbelievable. Well worth its rating. Wish I’d stayed more than two nights. Staff are great, food sublime, decor inspiring, location perfect as a springboard for exploring Marrakech itself. Sun cream at the pool was 60 bucks. You can’t have everything.
Response from the owner2 months ago

Dear Nick Sullivan,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of our staff, food, decor, and location. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech.

Joy Zhang5 months ago on Google
3/5
Amazing hotel, high end, grand and classic, top choice of celebrities at all times. Extremely pricy as well. We did both suite and standard room, well the standard room at a higher floor is surprisingly better than the suite on first floor …
Amazing hotel, high end, grand and classic, top choice of celebrities at all times. Extremely pricy as well. We did both suite and standard room, well the standard room at a higher floor is surprisingly better than the suite on first floor imo, as it’s brighter with good view. Our suite comes with two free 60-min massage at the spa, and breakfast. I celebrated my birthday here so I got a free bottle of wine delivered to room as well. Highly recommend their high tea (afternoon tea), excellent quality and they also created a modern Moroccan cake (the almond one with curve shape, not sure what it’s called).
Two stars took down because of them being racist to Asian guests. We got checked everywhere by security asking us which room we stayed and required us to provide room number, while no European guests were treated like this. We had a late checkout as well, but they kicked us out from our room by disabling the key card saying that they need the room for new guests. After we argued that we have a late checkout that they apologized and provided us a new room as compensation. But still, they won’t do this to European guests. Very disappointed and disgraceful.
Response from the owner5 months ago

Dear Joy Zhang,

Thank you very much for your feedback on your recent stay at La Mamounia Marrakech We were pleased to read your remark, especially the complimentary description of the Afternoon Tea experience and the Moroccan cake "corne de gazelle" by Pierre Hermé,

We are truly sorry that some aspects of your experience did not meet your expectations. Please accept our apologies.

In order to understand what we could have done better during your [visit/stay], our team is available to discuss this in detail at informations@mamounia.com

We thank you in advance and appreciate this opportunity to improve our service.

Yours sincerely,

La Mamounia, Marrakech.

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Lucas Müller2 weeks ago on Google
5/5
Top notch hospitality and staff. Impeccable service and meals. The room is spacious and pleasant. Quiet environment and beautiful garden.
Extra breakfasts by the pool. A breathtaking fitness room and spa.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

(Translated by Google) Dear Lucas Muller,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We took great pleasure in reading you and will not fail to share it with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh.

(Original)

Cher Lucas Müller,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons pris grand plaisir à vous lire et ne manquerons pas de le partager avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech.

Harel Arzi2 months ago on Google
4/5
We went there for the Churchill bar. Expecting some very :classical" atmosphere, we were surprised by a very small place with 100% modern decor and very pricey menu. We were happy we went and the service and cocktails were very good but I'm not sure it's worth the detour.
Service5.0
Response from the owner4 months ago

Dear Harel Arzi,

Thank you very much for your generous feedback following your recent visit at La Mamounia, Marrakech.

We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

William Bridgeland4 months ago on Google
2/5
La Mamounia hits the sweet spot of being both beautiful and pretentious. It is a monster hotel, yet the staff cannot figure out how to check guests in. Upon arriving after a long flight our check in process took nearly an hour. The rooms …
La Mamounia hits the sweet spot of being both beautiful and pretentious. It is a monster hotel, yet the staff cannot figure out how to check guests in. Upon arriving after a long flight our check in process took nearly an hour. The rooms not ready “until 3pm”. No problem, after lunch and wandering through the souk we returned at nearly 4pm rooms - still not ready. Perhaps the two other rooms told we would get were given to someone that was more important. The prices are high but we are on vacation. The final straw was returning to the hotel after a city tour, hotel security stopped us from bringing in two bottles of water because they have it available on room service. ARE YOU KIDDING ME???
It is a nice place but a hotel experience is not supposed to be annoying. Likely not recommend or stay again.
Response from the owner4 months ago

Dear William Bridgeland,

Thank you very much for your feedback on your recent experience at La Mamounia Marrakech We were pleased to read your remark, especially the complimentary description of the opulency of the hotel.

We are truly sorry that some aspects of your experience did not meet your expectations. Please accept our apologies.

Please know that we take your comments very seriously and they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new, better experience.

Warmest regards,

La Mamounia, Marrakech

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Robin Flamant3 weeks ago on Google
5/5
One of the most well know palace in Marrakech, especially known for its magnificent gardens. To be honest it's as beautiful as the Majorelle garden. I recommend going there for drinks and then take a walk in the garden. Obviously it's not cheap but for a drink it's definitely worth it!
Response from the owner2 weeks ago

Dear Robin Flamant,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of our hotel's garden and Bar Majorelle. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

Rajiv Shaha month ago on Google
4/5
We went for a walk and a coffee in the hotel. The grounds are very beautiful but the inside of the hotel doesn't match up to the royal mansour. The service was awful and slow so mind that. They also serve nespresso for 10 euros. A bit punchy.
Service2.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear Rajiv Shah,

Thank you very much for your comment following your recent experience at La Mamounia, Marrakech. We read your remarks with pleasure, and particularly the glowing description of the gardens.

We also take good note of your recommendations, these have been passed on to the entire team in order to improve our service.

We hope to have the pleasure of seeing you again very soon for another stay.

Warmly,

La Mamounia, Marrakesh.

(Original)

Cher Rajiv Shah,

Nous vous remercions vivement pour votre commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons lu vos remarques avec plaisir, et particulièrement la description élogieuse jardins.

Nous prenons également bonne note de vos recommandations, celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.

Nous espérons avoir le plaisir de vous revoir très vite pour un nouveau séjour.

Chaleureusement,

La Mamounia, Marrakech.

Loubna Daoudi3 days ago on Google
5/5
Fantastic hotel, the rooms are insanely beautiful with traditional tiles. The service is outstanding and personable. Zahra from the lobby was exceptional. I can’t wait to go back
Katie2 months ago on Google
4/5
Stayed here recently for a night rather spontaneously after my husband and I had a massage in the spa and wanted to spend more time exploring the hotel.
It was absolutely stunning. Everything you look at is beautifully decorated and …
Stayed here recently for a night rather spontaneously after my husband and I had a massage in the spa and wanted to spend more time exploring the hotel.
It was absolutely stunning. Everything you look at is beautifully decorated and the Moroccan tiling just blows you away. Staff were well trained and attentive. We appreciated the service in the room with little gifts of dates and a bottle of the famous room scent.
The only disappointing aspect was being charged 330 Dirham ($45Aud) for an aperol spritz. This was inconsistent with all the other cocktails on the menu for 170-190. When I questioned if this had been a mistake the reception was disinterested and did not check the poolside menu or follow up as promised.
I’m happy to pay a high price where I choose but this felt like a careless overcharge.
Response from the owner2 months ago

Dear Katie,

Thank you very much for your feedback following your recent visit/stay at La Mamounia, Marrakech. We were pleased to read your remarks, especially the wonderful description of [your visit to ??????]; [our legendary gardens]; [our rooms/amenities].

We also take note of your recommendations, which have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new, better experience.

Warmest regards,

La Mamounia, Marrakech.

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Alena Torgonskaya2 weeks ago on Google
5/5
Didn't stay in the hotel, but you can visit the gardens and stay for a drink in the bar. The interiors design is just wow, and the garden is so big, green and calm.
Service4.0
Location5.0
Response from the owner2 weeks ago

Dear Alena Torgonskaya,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of our garden and interior design. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

Kevin Hajjar3 months ago on Google
5/5
Very nice greeting. We were pleased of the way the check-in was handled. We did not stay at the front desk. A staff member brought us to a sitting area where we were greeted with dates and a sweet drink. The decor is simply beautiful. The …
Very nice greeting. We were pleased of the way the check-in was handled. We did not stay at the front desk. A staff member brought us to a sitting area where we were greeted with dates and a sweet drink. The decor is simply beautiful. The tea areas are out of this world. I have been to many places around the world and have not seen anything like it. The restaurants were really good. We tried the Moroccan and Italian restaurants as well as the Marjorelle cafe. The pool area is very nice whether the outside or inside one. The room is spacious and beautifully decorated. We really enjoyed our massages and hammam. The concierge was super helpful with our questions, requests and reservations. If you are a scotch fan, I would definitely recommend the Churchill bar. Although it is small, it is quite unique and charming. It's a pricy experience but a worthy one to my eyes.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Kevin Hajjar,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of our Moroccan and asian restaurants, the spa, the concierge, and the Churchill Bar . We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

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EMB B2 months ago on Google
5/5
I was just there for dinner and a drink in the bar area....but it was beautiful, very good italian food and excellent service. Very friendly everybody. Only minus point, the casino kept part of my money :)
Trip typeVacation · Solo
Service5.0
Location5.0
Response from the owner2 months ago

Dear EMB B,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We have not been made aware of the situation you described at the casino and are at your disposal to discuss it in more detail at the following address: informations@mamounia.com

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Lolita Masa month ago on Google
1/5
Absolutely inhuman treatment of the guests who due to the medical issue could not stay at the hotel and had to cancel the trip. My husband got a serious injury that prevents us from traveling freely and impacted the plans that we've had, …
Absolutely inhuman treatment of the guests who due to the medical issue could not stay at the hotel and had to cancel the trip. My husband got a serious injury that prevents us from traveling freely and impacted the plans that we've had, including the stay at this hotel. I booked via Mr&Mrs Smith but they are operating as a middle man between the customer (me) & the hotel. They asked me to prove the medical condition (fair enough), so I sent lots of documents as well as an early diagnosis and possible treatment that will be needed (surgery). The matter is serious and I just faced such a terrible customer service. The hotel is still forcing us to pay a huge cancellation fee, that they are 'kindly' offering to keep as a credit until the end of the year. After my explanation that we still don't know how long the recovery is going to take and when we will be able to travel again, they just told me it's the 'fairest' option and in this case they will not loose the money. Shock and disappointment are the only two feelings I'm having right now for this place. We were so looking for our stay and so sad that we had to cancel it given the circumstances and this treatment is just making us never consider this hotel as an option again. This is not the level of service of 'The Best Hotel in The World'.
Trip typeCouple
Service1.0
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Giacomo Valduccia month ago on Google
5/5
La Mamounia is for sure the Hotel in Marrakech. One hundred years of history with a recent renovation put it on the podium. Rooms are well appointed with a great service, fantastic bed and excellent linen. 3 restaurants Italian, Moroccan …
La Mamounia is for sure the Hotel in Marrakech. One hundred years of history with a recent renovation put it on the podium. Rooms are well appointed with a great service, fantastic bed and excellent linen. 3 restaurants Italian, Moroccan and Asian plus pool pavilion can easily accomodate anyone tastes. The hotel is close to the Medina and you can walk easily to the old area, but is a world apart from what else is outside. For a long weekend is an expensive but wise choice.
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Giacomo Valducci,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of our hotel rooms, restaurants and location. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

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Karen Bono2 months ago on Google
5/5
If you're going to visit Morocco do it right. Absolutely stunning property. Take time to stroll through the lovely grounds.
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Karen Bono,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Andrea Jamesa month ago on Google
5/5
This hotel is the number in the whole Country, not only in Marrakech. Their service, food, location, and stunning architecture of the hotel is extraordinary... We had 2 nights before we headed out to the Sahara Desert trip to another …
This hotel is the number in the whole Country, not only in Marrakech. Their service, food, location, and stunning architecture of the hotel is extraordinary... We had 2 nights before we headed out to the Sahara Desert trip to another amazing Desert Camp in Erg chabbi PALMYRA LUXURY CAMP THANKS SAID AND Barak FOR THIS RECOMMENDATIONS
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Andrea James,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

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L M2 weeks ago on Google
3/5
Okay, hotel looks nice but as a non-hotel guest trying to make an online-reservation in a restaurant is a pain. No confirmation received for more than 3 days. From 5* hotel I expect more service and more friendliness. Not even the girl at …
Okay, hotel looks nice but as a non-hotel guest trying to make an online-reservation in a restaurant is a pain. No confirmation received for more than 3 days. From 5* hotel I expect more service and more friendliness. Not even the girl at the exit of the marrocain restaurant said thank you and good night. Too much bling-bling and simply too expensive for such a service. In Europe I get Gault Millau star cook for it. Room for improvement.
Response from the owner2 weeks ago

Dear L M,

Thank you for your feedback following your recent experience at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

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Y Ada month ago on Google
1/5
Overrated colonial-minded staff. I asked for a different table at the majorelle bar because of heavy cigar smells (i was with my grandmom for a high tea), and they refused to see if there are any other options or tables. At the same time - …
Overrated colonial-minded staff. I asked for a different table at the majorelle bar because of heavy cigar smells (i was with my grandmom for a high tea), and they refused to see if there are any other options or tables. At the same time - they seem to obey white customers because they assume that they are more wealthy? Not sure what this weird staff of the behavior is, but you wouldn’t expect it for such a class hotel. Royal Mansour is much better. They will also appreciate you too when you’re moroccan ;)
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Shiv Kamal3 weeks ago on Google
5/5
As CNTraveler put it so eloquently,
“Few hotels are as synonymous with their destination as La Mamounia is with …
As CNTraveler put it so eloquently,
“Few hotels are as synonymous with their destination as La Mamounia is with Marrakech.”
This place is an absolute gem of a hotel. If you’re visiting Marrakech for the first time, stay here a night or two and experience the hotel.
Yes it’s expensive but it’s also an experience unlike any other. The hospitality, the ambiance, the atmosphere, from the minute you step in, the mood is opulent.
Response from the owner2 weeks ago

Dear Shiv Kamal,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of the hotel ambiance and atmosphere. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech.

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Danú DXB3 months ago on Google
2/5
Over the years , I have come to Mamounia a great deal , each time I visit. I speak so highly of the hotel, the gardens, the service and the bar. I have also stayed in the hotel and wax lyrical to all and sundry about it . This time however, …
Over the years , I have come to Mamounia a great deal , each time I visit. I speak so highly of the hotel, the gardens, the service and the bar. I have also stayed in the hotel and wax lyrical to all and sundry about it . This time however, I fear will be my last time to visit. Having been in Marrakech for 4 days , today I decided in 46 degrees of heat (overcast so very humid) to opt for a nice pair of lemon Lacoste shorts as one simply cannot stay fresh in this current climate. I had a pair of chic white sandals and a Valentino shirt along with Tom Ford glasses.. At the gate of the hotel , the security looked me up and down . Having worked in entertainment for years, I was amused . It was the early evening, still 46 degrees and humid. He told me I would have to exit the bar by 6 pm. He repeated this and I reminded him I heard him the first time. On entering the bar for an aperitif, there were cards on the tables ; no server came to me so I tried to switch on my phone light to examine the cards In case the tables were reserved. It is very dark inside. 4 different staff then dealt with me for my one drink and each of them informed me of the shorts policy . Each time, I thanked them for reminding me for the second, third , fourth time etc . 4 men in the bar had shorts on ; I questioned this . Excuses varied from “one is hidden” to “they were here before”. Inconsistent and selective policy plus why does it take FOUR servers to deal with one drink ? I left at 5:58 pm before the “ban” came into the place while the other shorted men remained. I was asked if I wanted any food ?!!!!! Hello ! You asked me to leave by 6 pm !!! I live in Dubai where AC is far more widespread and one can be fashionable without sweating to death . Also , note that in dubai , their policies look for smartly dressed which can include shorts !!! Even the British royals wear shorts ! Reminder : try wearing trousers in 46 degrees on the streets of marrakech ! Oh and try fancy shoes too while you’re at it … see how long they remain fancy … it is also noteworthy that women with shorts , spaghetti straps and flip flops entered the bar without issue ; as well as men with cargo and hiking pants and boots. I’ll stick to the fancy hotels elsewhere that have less discriminate and more consistent policies . And are most definitely “a la mode!” Shukran et aurevoir!
Response from the owner2 months ago

Dear Danú DXB,

Thank you for your feedback following your recent stay at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

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Jessica Rach7 months ago on Google
5/5
I was lucky enough to stay for my birthday and had the best stay ever. I had an exceptional welcome - from the caring staff to the stunning suite to the personal details which included gifts, cake and champagne and even a teddy and cot with …
I was lucky enough to stay for my birthday and had the best stay ever. I had an exceptional welcome - from the caring staff to the stunning suite to the personal details which included gifts, cake and champagne and even a teddy and cot with sleeping bag for my 18-month-old. The service was outstanding and so personal - the musician in the lobby even played happy birthday to me out of the blue without me saying anything. Such a wonderful place and the staff in the Moroccan restaurant were outstanding. One of the best places I’ve been too and very grateful for the rare and amazing experience.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear Jessica Rach,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

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Laura Lambrecht6 months ago on Google
4/5
Very nice and beautiful place! We did not stay in the hotel, we ate lunch there and came back for desert after having a hammam in a different place. The food was very good, the drinks were okay but not the best. I would recommend going here …
Very nice and beautiful place! We did not stay in the hotel, we ate lunch there and came back for desert after having a hammam in a different place. The food was very good, the drinks were okay but not the best. I would recommend going here even if only for the beautiful gardens and interiors.
Overall, it was very nice but a bit overpriced although this is possibly because they were voted best hotel in 2018. Worth a visit!
Response from the owner5 months ago

Dear Laura Lambrecht,

Thank you very much for your feedback following your recent visit at La Mamounia, Marrakech. We were pleased to read your remarks, especially the wonderful description of the food and the ambience.

We also take note of your recommendations, which have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new, better experience.

Warmest regards,

La Mamounia, Marrakech

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katherine jacoba month ago on Google
5/5
We had cocktails from hafida in the majorelle bar. She was amazing and graceful and cocktails delicious
Response from the owner2 weeks ago

(Translated by Google) Dear Katherine Jacob,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We read your remarks with pleasure, and particularly the glowing description of the cocktails at Bar Majorelle. We will be sure to share your comments with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh.

(Original)

Dear Katherine jacob,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons lu vos remarques avec plaisir, et particulièrement la description élogieuse des cocktails du Bar Majorelle. Nous ne manquerons pas de partager vos remarques avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech.

michaela morgan5 months ago on Google
1/5
Awful service. We waited for 40 minutes for drinks and not one waiter approached us (after giving us the menu). There were plenty of waiters there and they all ignored us. No smiles, no warnings; we were, for all intents and purposes, …
Awful service. We waited for 40 minutes for drinks and not one waiter approached us (after giving us the menu). There were plenty of waiters there and they all ignored us. No smiles, no warnings; we were, for all intents and purposes, completely invisible. As the establishment is extremely expensive, good customer service is of prime importance. I certainly will not be visiting again and will be making sure no one I know does that either
Trip typeVacation
Service1.0
Response from the owner5 months ago

Dear Michaela Morgan,

Thank you for your feedback following your recent visit at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

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Anita Rosenstein3 weeks ago on Google
5/5
Beautiful hotel . Amazing service . Best concierge service of any 5 star hotel and room service . Redwin at Concierge so nice and helpful and Kotim in room service is exceptional.
Response from the owner2 weeks ago

Dear Anita Rosenstein,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

louis-charles gauthier5 months ago on Google
5/5
Great experience at dinner at l’asiatique. Food really was amazing, and pairings were great. The sound of the live piano in the lounge was really enjoyable as well. A cool experience
Response from the owner5 months ago

Dear Louis-charles Gauthier,

Thank you very much for your generous feedback following your recent visit at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of your dinner experience at l'Asiatique restaurant. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

Alina Mustafina5 months ago on Google
5/5
Beautiful resort, worth a visit! We did not stay in the hotel and came to the cafe. The hotel has multiple restaurants/cafes, a beautiful garden and is great to get lost in.
Trip typeVacation · Couple
Service4.0
Response from the owner5 months ago

Dear Alina Mustafina,

Thank you very much for your generous feedback following your recent visit at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

heral bharadia5 months ago on Google
3/5
So the food was amazing! The service not great asked for ice 4 times and had to wait 20 mins for a drink. Then the bill came and was charged for 4 drinks I did not have. Then told oh sorry we gave you another more expensive drink which will …
So the food was amazing! The service not great asked for ice 4 times and had to wait 20 mins for a drink. Then the bill came and was charged for 4 drinks I did not have. Then told oh sorry we gave you another more expensive drink which will cost £9 more per shot so can you pay this? Uhhhh no as you made the mistake and nobody told me you ran out of what I ordered. Just awful. The fact this establishment asked me for the difference in money is insane!
Response from the owner4 months ago

Dear Heral Bharadia,

Thank you very much for your feedback following your recent visit at La Mamounia, Marrakech. We were pleased to read your remarks, especially the wonderful description of the food.

We are truly sorry that some aspects of your experience did not meet your expectations. Please accept our apologies.

Please know that we take your comments very seriously and they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new, better experience.

Warmest regards,

La Mamounia, Marrakech

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Fighting Animal Testing6 months ago on Google
2/5
Went there for dinner at Le Marocain. Good service and nice ish atmosphere. But unless the band was playing next to us, it did feel a bit lifeless. Decent size portions, starters were good, but mains were a bit lack luster. Choice of 3, 4, …
Went there for dinner at Le Marocain. Good service and nice ish atmosphere. But unless the band was playing next to us, it did feel a bit lifeless. Decent size portions, starters were good, but mains were a bit lack luster. Choice of 3, 4, 5 courses were confusing - it was not clear what was included without the help of the waiter. Overall, fairly average for quite an expensive meal. Would not recommend
Response from the owner5 months ago

Dear Fighting Animal Testing,

Thank you very much for your feedback following your recent visit at La Mamounia, Marrakech. We were pleased to read your remarks, especially the wonderful description of our service and the atmosphere.

We also take note of your recommendations, which have been forwarded to the entire team in order to improve our guest's experience.

We hope to have the pleasure of welcoming you soon for a new, better experience.

Warmest regards,

La Mamounia, Marrakech

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Nazy Amini5 months ago on Google
5/5
The experience was great.. Will go back.. the pool staff great .. the terrace restaurant next pool side staff need polishing up ... in general an excellent experience!! Ask for the concierge to organise the 🏜 dinner, quad 🏍, 🐫 ride... dinner at Royal Mansour, and the Bazaar... Atlas mountains ⛰️... Enjoy 😉
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear Nazy Amini,

Thank you very much for your generous feedback following your recent visit/stay at La Mamounia, Marrakech.

We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Sissy SN4 months ago on Google
1/5
Absolutely diabolical service for all that is paid!!! It is with no doubt an outstandingly beautiful hotel but sadly the service is rubbish… Clients screaming at the staff at breakfast, staff talking out loud and shouting in front of …
Absolutely diabolical service for all that is paid!!! It is with no doubt an outstandingly beautiful hotel but sadly the service is rubbish… Clients screaming at the staff at breakfast, staff talking out loud and shouting in front of customers, I asked for an ashtray, never got it, until I interrupted the hotel manager’s casual conversation. When we checked in we were told that we could not break our Ramadan fast because they did not offer the option in any of their restaurants.
My family member asked what was planned by the hotel for El Eid ( celebrating the end of Ramadan)- We were told that nothing was planned ( no brunch, no celebrations etc) , when we questioned it the member of staff at reception confirmed: La MAMOUNIA is a hotel for tourists!!!We were both shocked to say the least: I AM IN MOROCCO, a Muslim country and I am told that they are not celebrating El Eid!!!!! That’s like saying to an American in America that Thanksgiving is not celebrated….
On the day of el Eid, I am listening to a cover band playing Rock and Roll by the pool??
Tourists come to Morocco to find out more about its culture and there you go, Rock and Roll waow!!!!!
To add more insult , every single day and night we left the hotel we were asked constantly and annoyingly if we were guests of the hotel…
The management is as good as standing around and observing people nothing else…No attention to details…. The staff need serious training on etiquette and service!!!
All in all, I would definitely get the HR team ASAP. Dismiss all the management!!!This hotel is very very badly managed!!! I will certainly not go back there.
Best part of the hotel:
1. Grounds and Interior
2. Lovely chambermaids
3. The scrambled eggs cooked by the chef at breakfast 10/10
Apart from that, sorry LA MAMOUNIA, YOU FAILED US!!!!
Trip typeFamily
Rooms5.0
Service1.0
Location5.0
Response from the owner3 months ago

Dear Sanae SN,

We thank you for your feedback following your recent stay at La Mamounia.

We have not been made aware of the situation you described and are at your disposal to discuss it in more detail at the following address: informations@mamounia.com

We thank you in advance and are looking forward to the opportunity to improve our service.

Yours sincerely,

La Mamounia, Marrakech.

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Emily Abramoff6 months ago on Google
2/5
I don’t understand how they were voted to be the best hotel. They have the worst service I’ve seen in my life except of the concierge ( zinab- she is a life saver )and one incredibly lady in the restaurant her name is asama. Here is why: …
I don’t understand how they were voted to be the best hotel. They have the worst service I’ve seen in my life except of the concierge ( zinab- she is a life saver )and one incredibly lady in the restaurant her name is asama. Here is why:
-When I’ve arrived I had hair in my food I’ve asked them to cancel the dish, it took them time, no complimentary food of their behalf or drinks was offered.
-Waiting for food took ages - every time I’ve ordered something it had a mistake in it so after waiting ages it’s waiting again. How frustrating is that no?
-Furthermore , I did a check in in the hotel, they told me it will be ready in an hour it took 2.5 hours. (No sorry on their behalf they were right and I was wrong)
-Additionally, I was supposed to eat in the hotel restaurant, it was booked by the concierge I’ve arrived on time and waited 28 minutes with no complimentary drinks which is not except able .
After I spoke with the manager about the the confusion in the breakfasts, as well as getting my table late in 28 minutes he offered to cancel our breakfast 70 dollars. He wasn’t guest oriented.
In my last day I spoke with another manager she told me I “wasn’t nice to the stuff”. Yes if every order I make is not the correct order, the water doesn’t come down in the shower properly and every time I need to call the hotel on my vacation that something is wrong for 6 days so of course I’ll be angry and impatient.
This is not the vacation I’ve dreamed of.
In conclusion, this is not a 5 star hotel experience all the behavior of the “customer is right” is not a part of the language there. The food and beverage is bad. The service ? This is not a service.
If you want to come here, think again. Royal Mansur is way better service, facilities, stuff and food
Response from the owner5 months ago

Dear Emily Abramoff,

Thank you for your feedback following your recent experience at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations.

Please know that we take your comments very seriously and that they have been shared with the entire team in order to improve our service.

We hope to have the pleasure of seeing you again for a new stay.

Yours sincerely,

La Mamounia, Marrakech.

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Kim Luba3 months ago on Google
1/5
This hotel goes from luxury to discriminatory.. we booked a table for lunch.. First the woman at the gate said you can’t enter with your Tote bags because it’s too big.. we just wanted to change our clothes in the toilet.. coz we were …
This hotel goes from luxury to discriminatory.. we booked a table for lunch.. First the woman at the gate said you can’t enter with your Tote bags because it’s too big.. we just wanted to change our clothes in the toilet.. coz we were coming from the heat of the sun.. I said I’ll cancel the reservation and talked to manager so she compromised to let us change in the dressing room of the store next to the gate.. Then when we entered the gate people said you can’t take videos and pictures because it’s meant for the guest hahaha.. for what? We entered the hotel for food and we are restricted to take pics.. we were just in four seasons and mandarin and not this treatment.. This is ridiculous.. not a 5 star hospitality.. If this is the type of luxury they’re promoting there’s plenty of better choices elsewhere.. We continued the lunch with a bad spirit.. Wouldn’t recommend this hotel.. not great..
Response from the owner2 months ago

Dear Kim Luba,

We thank you for your feedback following your recent stay at La Mamounia.

We have not been made aware of the situation you described and are at your disposal to discuss it in more detail at the following address: informations@mamounia.com

We thank you in advance and are looking forward to the opportunity to improve our service.

Yours sincerely,

La Mamounia, Marrakech.

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5/5
One of the best and most luxurious hotels in Marrakesh it’s very prestigious to stay here and experience the luxury.
Response from the owner2 weeks ago

Dear ZEKERIYA S. SEN (tıkabasamüzik),

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

The-Andalusian5 months ago on Google
1/5
It can be the most charmest hotel in the world, gardens, design, walls, stores… but the staff just ridiculous! Once they have a supervisor in front they smile to you and attend well, once the boss is not over there they not even say good …
It can be the most charmest hotel in the world, gardens, design, walls, stores… but the staff just ridiculous! Once they have a supervisor in front they smile to you and attend well, once the boss is not over there they not even say good bye or thank you for being here and leaving tips! We have been yesterday in the Asian restaurant, they don’t even have our name in the list, furthermore, my husband 3 hours later throw up 2 times. And I am sure the reason is the Tartare he had… was not fresh at all. It s really disappointed and I think after the pandemic all the hotels and the restaurants have lost a lot in quality and reputation… so sorry for La mamounia and the French Chef!
Response from the owner5 months ago

Dear The-Andalusian,

Thank you for your feedback following your recent visit/stay at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

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Jennifer Lee3 months ago on Google
5/5
First thing I noticed when I walked into the lobby was the lovely scent. My husband and I stayed here for my birthday and we enjoyed every moment. Fantastic service; the best we've experienced anywhere, let alone in Marrakech. The staff was …
First thing I noticed when I walked into the lobby was the lovely scent. My husband and I stayed here for my birthday and we enjoyed every moment. Fantastic service; the best we've experienced anywhere, let alone in Marrakech. The staff was welcoming, kind, sincere and attentive. They made every moment truly special— attention to detail was wonderful and made us feel right at home. This place is a must if you’re looking for an “instagrammable” hotel ;)
There are several restaurants on site to choose from: Moroccan, Italian, Asian (Thai, Dim Sum and sushi), and a Tea Room.
I celebrated my birthday at L’ Italien. The service was impeccable and the food was quite memorable. The calamari was so good that I had to have it once more before checking out on our last day.
I was pleasantly surprised at the cocktails at Le Churchill— I highly recommended Utter Romance if you like champagne.
La Mamounia is truly a 5 star hotel. Couldn’t be better! I HIGHLY recommend staying here if you are visiting Marrakech. Hands down one of the best hotels I have visited and for sure it won’t be my last. Thank you!!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Jennifer Lee,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of the hotel scent, the Italian restaurant and Churchill bar. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

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Dr Adil Sarwar2 months ago on Google
5/5
I recently stayed at La Mamounia, and was delighted with absolutely everything. The room was fantastic with a great view of the gardens, and housekeeping staff were exemplary. This is without a doubt one of the best hotels in the world. We …
I recently stayed at La Mamounia, and was delighted with absolutely everything. The room was fantastic with a great view of the gardens, and housekeeping staff were exemplary. This is without a doubt one of the best hotels in the world. We tried all the restaurants at La Mamounia and they were all exceptional.
Special thanks to Zacharia at the front desk for being so welcoming/accommodating and for making the stay memorable. El Mehdi at concierge as well when we needed something from the pharmacy late at night. Abdur Rahim at breakfast was so great, Abdur Raheem at the Pierre Hermes cafe who made every visit a special occasion. I could write a long list of staff who deserve special thanks - thanks to everyone for making this trip memorable. Highly recommend La Mamounia!
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear Adil,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of our staff members and services. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

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Albert Núñez3 months ago on Google
5/5
Really well preserved historic building. Its gardens are equally as stunning. The only downgrade to it is its price.
Response from the owner2 months ago

Dear Albert Núñez,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Nic Snow5 months ago on Google
1/5
Overpriced rooms. They didn't even return my guarantee which we never spent during our stay. They told me that they would return the guarantee or deposit to my account after our stay, but they never did. We paid cash in our restaurant transactions, so it should be returned to my account! It's not a small amount of money. SCAMMERS.
Trip typeVacation
Rooms1.0
Service1.0
Location2.0
Response from the owner4 months ago

Dear Nic Snow,

Thank you very much for your feedback following your recent visit at La Mamounia,

We believe that you have now made due diligence, and actually found that everything is indeed in order.

We look forward to welcoming you again to La Mamounia.

Best Regards.

La Mamounia Marrakech.

Rihana Chekilia week ago on Google
5/5
really good restaurant, the food was really good but a little expensive for what it was, i recommend!
Yesim Caglar5 months ago on Google
5/5
It s lovely hotel , the greetings, all the nice details of hotels, cafes, the garden was lovely. Even if you cant accomodate, definetly worth to walk in for dinner or tea..
Trip typeVacation
Response from the owner5 months ago

Dear Yesim Caglar,

Thank you very much for your generous feedback following your recent visit/stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of the hotel facilities.

We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

Matt Cobdena week ago on Google
5/5
Went for dinner and brunch and both times the food was fantastic thanks so much
Pauline O Connella month ago on Google
5/5
Just visited for a wander & a cocktail!
It’s an incredible property! Gardens are immaculately kept.
Response from the ownera month ago

Dear Pauline O Connell,

Thank you very much for your generous feedback following your recent visit/stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of our gardens. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

Abdelilah Amrani4 months ago on Google
5/5
This place has a worldwide reputation and doesn't need me to review it but still for the sake of helping out it's the best place in North Africa so nothing more to say .. The hotel and service does speak for itself
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Abdelilah Amrani,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Anass Afilal4 months ago on Google
5/5
Fantastic experience at La Mamounia.
Ilham & Aya at the reception desk are one of the best hospitality professionals we’ve ever had the pleasure to work with.
Will definitely be back !
Response from the owner4 months ago

Dear Anass Afilal,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with Ilhan & Aya.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Karsten Alexander Malt3 months ago on Google
5/5
Amazing place to stay in Marrakech. Not cheap but top of the top. Only one rival nearby which is also at the same level.
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Karsten Alexander Malt,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Hicham Missaoui2 months ago on Google
5/5
Our guests at Marrakech Behind The Walls always thank us for recommending your restaurant and SPA. Keep up the good work.
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear Hicham Missaoui,

Thank you very much for your generous feedback following your guest's experience at La Mamounia, Marrakech. We are delighted to read that they enjoyed their experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you, and your guests, soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Osama Alswailem3 months ago on Google
1/5
Disgusting security measures that worsen any experience. Highly NOT recommended. …
Disgusting security measures that worsen any experience. Highly NOT recommended.
***
Thank you for reaching out to me. The Security personnel and protocols followed are discriminatory towards your fellow neighbors. We were singled out for no apparent reason and treated in a disrespectful manner. We had to question was this a hotel cultural issue or a personnel training issue.
I would not like any tourist to go through the same experience as we suffered. We didn't experience this type of conduct at ANY of the other prestigious and traditional venues.
Response from the owner4 months ago

Dear Osama Alswailem,

Thank you for your feedback following your recent stay at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

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Jeannie Ly7 months ago on Google
5/5
Impeccable service and experience all around. They catered to all of our needs and even offered to bring in a yoga teacher when I asked about on-site classes. …
Impeccable service and experience all around. They catered to all of our needs and even offered to bring in a yoga teacher when I asked about on-site classes.
Of course, the architecture and the grounds of the resort were just as much of an experience. We enjoyed watching the free roaming turtles and touring the cactus garden. Pool area was a little hectic in the morning as people rushed from breakfast to the pool so it wasn’t as quiet as we’d hoped. Outside of that, it was an experience of a lifetime.
Response from the owner5 months ago

Dear Jeannie Ly,

Thank you very much for your feedback following your recent stay at La Mamounia, Marrakech. We were pleased to read your remarks, especially the wonderful description of the hotel facilities and its service.

We also take note of your recommendations, which have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new, better experience.

Warmest regards,

La Mamounia, Marrakech

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Nicoli James7 months ago on Google
1/5
My fiancé and I visited this hotel for our anniversary, as we enter the hotel we experienced some of the rudest service one could ever experience, giving that we spent close to a quarter of a million one will think that they will treat us …
My fiancé and I visited this hotel for our anniversary, as we enter the hotel we experienced some of the rudest service one could ever experience, giving that we spent close to a quarter of a million one will think that they will treat us with the most exceptional service. During the booking, my assistance even told me about the harsh experience that she experienced while trying to book our trip for me.
Trip typeVacation · Couple
Rooms3.0
Service1.0
Location4.0
Response from the owner5 months ago

Dear Nicoli James,

Thank you for your feedback following your recent visit at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

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Karen Ringel Teppera month ago on Google
5/5
The design of the hotel is particularly impressive, the gardens are beautiful and the service is excellent.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear Karen Ringel Tepper,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We read your remarks with pleasure, and particularly the glowing description of the design of the hotel, as well as the gardens. We will be sure to share your comments with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh.

(Original)

Chère Karen Ringel Tepper,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons lu vos remarques avec plaisir, et particulièrement la description élogieuse du design de l'hôtel, ainsi que les jardins. Nous ne manquerons pas de partager vos remarques avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech.

Colin McHattie6 months ago on Google
5/5
An oasis of calm sophistication. The comfort, the quality of service, the attention to detail combine to make this the perfect place to visit to realise your Moroccan dreams. First class
Response from the owner5 months ago

Dear Colin McHattie,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of the atmosphere, the quality of service and the attention to details. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

Leeds Kid5 months ago on Google
4/5
Sorry guys.if you are looking for authentic this is NOT it. 1 biilion $ and its like Vegas in Marrakesh. I felt like a number not a valued guest. If you are looking for a more original and elegant experience there are better choices
Response from the owner5 months ago

Dear Leeds Kid,

Thank you for your feedback following your recent visit at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

gennaro leone8 months ago on Google
2/5
A delightful place - in a quite, leafy corner of chaotic Marrakesh - however, as it’s meant to be the best hotel of Africa, our expectations were pretty high - some points that made our experience (as non- residents) unpleasant: …
A delightful place - in a quite, leafy corner of chaotic Marrakesh - however, as it’s meant to be the best hotel of Africa, our expectations were pretty high - some points that made our experience (as non- residents) unpleasant:
- Poorly welcome at the entrance
-Long wait to get seated and not being taken to the table
-General Comms barriers with staff (had two ask 3 people to get our boarding pass printed)
-They’ve charged us extra for 2 green juices (not being mentioned beforehand).
- Great bar but they sent us away because one of us was wearing sandals after an injury which happened in the am (nobody mentioned about a dress code)
Wanted to address these points with the general manager of the hotel but they told us to send an email instead.
From top to bottom this was a degrading experience. Please don’t bother going there at all if you are after an outstanding treatment.
Trip typeVacation
Service2.0
Location5.0
Response from the owner5 months ago

Dear gennaro leone,

Thank you for your feedback following your recent stay at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

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shamma Taresha month ago on Google
5/5
Best hotel ever, best service
They treated me like a queen like omg
And tnx to Zahra she’s the best
Response from the ownera month ago

(Translated by Google) Dear Shamma Taresh,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We took great pleasure in reading you and will not fail to share it with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh

(Original)

Chère shamma Taresh,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons pris grand plaisir à vous lire et ne manquerons pas de le partager avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech

Rachele Degrassi5 months ago on Google
5/5
La Mamounia its simply one of the most wonderful places I’ve ever visited
Absolutely breathtaking
We had an exquisite lemon pie and mint tea at their ‘Le Menzeh’ which I …
La Mamounia its simply one of the most wonderful places I’ve ever visited
Absolutely breathtaking
We had an exquisite lemon pie and mint tea at their ‘Le Menzeh’ which I recommend a lot as it’s the spot where you can relax and enjoy a bit more (basically less crowded)
We will come back soon
Response from the owner5 months ago

Dear Rachele Degrassi,

Thank you very much for your generous feedback following your recent visit at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of your afternoon tea experience at "Le Menzeh" . We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

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Peter Davidson5 months ago on Google
5/5
Best hotel in Marrakech, super expensive but with it. It's kind of a club where you can find tennis, pool and different activities. You can enter to visit as well.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear Peter Davidson,

Thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We enjoyed reading it and will we shall ensure that your kind recognition is shared with our team.

We look forward to seeing you again soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

Amir Bozorgzadeh8 months ago on Google
2/5
Pleasant enough hosts at the restaurant but rude treatment by one of the “guards” in the park left us feeling very unwelcome. Despite the history and resplendent venue, there’s a tangible soullesslness that pervades this place, probably in …
Pleasant enough hosts at the restaurant but rude treatment by one of the “guards” in the park left us feeling very unwelcome. Despite the history and resplendent venue, there’s a tangible soullesslness that pervades this place, probably in part by the resentful staff, having been understandably accustomed to the habitual mistreatment of supremely haughty guests.
Response from the owner5 months ago

Dear Amir Bozorgzadeh,

Thank you for your feedback following your recent visit at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

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Oda Schwab7 months ago on Google
5/5
What an amazing place. I staying only one night but it was an unforgettable time that I will always cherish. From the service, to the food, to the whole facilities, this is a top hotel!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear Bargainista Bargainista,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Valerie Raine2 weeks ago on Google
5/5
Amazing gardens and lovely terrace for a drink or two
Service3.0
Location5.0
Harvey Scotta month ago on Google
5/5
Really enjoyed our stay the Mamounia. If we return to Morocco we’ll stay here again.
Response from the ownera month ago

(Translated by Google) Dear Harvey Scott,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We took great pleasure in reading you and will not fail to share it with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh

(Original)

Cher Harvey Scott,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons pris grand plaisir à vous lire et ne manquerons pas de le partager avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech

Maria Bia3 weeks ago on Google
5/5
I totally recommend this beautiful hotel! Service is exceptional 👌
Response from the owner2 weeks ago

Dear filippa Kinomoto,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

BIG MOMO4 months ago on Google
5/5
This hotel is everything a 5 star hotel has to offer and more. We will definitely be back.SIMPLY THE BEST 🥰😊.
Trip typeVacation · Family
Response from the owner4 months ago

Dear BIG MOMO,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

El-Mekki Benamar4 months ago on Google
3/5
Beautiful garden
Sub par rooms
Terrible service …
Beautiful garden
Sub par rooms
Terrible service
Only decent restaurant is the Asian one
I have no idea how this place gets to be in top ten hotels
Response from the owner4 months ago

Dear El-Mekki Benamar,

Thank you very much for your feedback on your recent stay at La Mamounia Marrakech.

We were pleased to read your remark, especially the complimentary description of our gardens.

We are truly sorry that some aspects of your experience did not meet your expectations. Please accept our apologies.

Please know that we take your comments very seriously and they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new, better experience.

Warmest regards,

La Mamounia, Marrakech

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Joan Ploog3 weeks ago on Google
5/5
Very beautiful Place with a nice park/garden
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Joan Ploog,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Michael Denny7 months ago on Google
5/5
One of the best hotels in the world but disappointed by the Italian lunch - whoever woukd put breadcrumbs on a pizza? Totally bizarre. Service was excellent & utterly charming 👌
Response from the owner5 months ago

Dear Michael Denny,

Thank you very much for your feedback following your recent visit at La Mamounia, Marrakech. We were pleased to read your remarks, especially the wonderful description of our hotel and service.

We also take note of your recommendations, which have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new, better experience.

Warmest regards,

La Mamounia, Marrakech

Gilles Glatz6 months ago on Google
4/5
Beautiful settings and perfect service. A bit overrated and overpriced compared to newly opened comparable places. Bucketlist hotel. Been there done that.
Rooms4.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear Gilles Glatz,

Thank you very much for your feedback following your recent stay at La Mamounia, Marrakech. We were pleased to read your remarks, especially the wonderful description of our settings and service.

We also take note of your recommendations, which have been forwarded to the entire team in order to improve our guest experience.

We hope to have the pleasure of welcoming you soon for a new, better experience.

Warmest regards,

La Mamounia, Marrakech

Imane El Bardai8 months ago on Google
1/5
Horrible service for the price paid. Yes the hotel is gorgeous with gorgeous gardens but the price is not justified at all. Poor service, so not child friendly, very poor breakfast and overly priced rooms. I do not recommend it
Trip typeVacation
Rooms3.0
Service1.0
Location4.0
Response from the owner5 months ago

Dear Imane El Bardai,

Thank you for your feedback following your recent visit at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

Kaptain Guzzy8 months ago on Google
5/5
What a classy hotel! If you've got the cash and are in Marrakesh stay here. Beautiful hotel and beautiful service! Food extremely pricey (so be warned even if you are not staying here but just visiting). Breakfasts are some of the best I've …
What a classy hotel! If you've got the cash and are in Marrakesh stay here. Beautiful hotel and beautiful service! Food extremely pricey (so be warned even if you are not staying here but just visiting). Breakfasts are some of the best I've had - I mean freshly barbecued lobsters and king prawns etc apart from the usual fare can't be bad!Rooms are royal and palatial(as they should be since this was once a royal residence of the King of Morocco). Visit the Churchill Bar - named after Churchill having drunk there obviously! Cosy and sophisticated. Très, très bien.
Response from the owner5 months ago

Dear Kaptain Guzzy,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of your breakfast experience and the hotel rooms.

We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

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Barbara Kuofiea year ago on Google
1/5
Went to the restaurant for dinner. The food was absolutely trash. For 3 sandwiches and orange juice we paid $167. If you can’t finish the food, you’re not allowed to take it with you. If I could give it 0 stars, I would. But I guess the $10 orange juice was drinkable. Never again.
Trip typeVacation
Service1.0
Location2.0
DAC41011 months ago on Google
3/5
The LM is a 5 star property with 3 star service. We enjoyed our visit in the $1300 per night agdal executive suites overlooking the pool but that's about it. Every morning we had one room service failure after the next - from missing …
The LM is a 5 star property with 3 star service. We enjoyed our visit in the $1300 per night agdal executive suites overlooking the pool but that's about it. Every morning we had one room service failure after the next - from missing silverware and napkins, to cappuccinos missing the foam. Those service failures continued to housekeeping who left behind dirty dishes, forgot to restock water after repeated requests, and kept showing up for turn down service at a very odd 6:45pm. On a positive note, the spa was a top experience and evening drinks in the 2 bars that were open were pleasant enough, but only after long waits trying to get the attention of the many servers that seemed to be just standing around. I wish I could rate this a 5/5 but there is a lot of work to be done on the little things to make this a true 5 star world class property.
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Arman Nazir5 months ago on Google
3/5
Overpriced 5 star hotel . Small rooms but lousy service and attitude of staff
Rooms3.0
Service3.0
Location3.0
Response from the owner4 months ago

Dear Arman Nazir,

Thank you very much for your feedback following your recent stay at La Mamounia, Marrakech. We were pleased to read your remarks, especially the wonderful description of our service and staff attitude.

We also take note of your recommendations, which have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new, better experience.

Warmest regards,

La Mamounia, Marrakech

Katrin Wittea year ago on Google
1/5
Avoid this place. They do not accept German tourists. We travel a lot. However, this was the worst experience we ever had. My husband and me wanted to visit the hotel to have lunch at the hotel's restaurant. They were very rude at the …
Avoid this place. They do not accept German tourists. We travel a lot. However, this was the worst experience we ever had. My husband and me wanted to visit the hotel to have lunch at the hotel's restaurant. They were very rude at the entrance. First, they asked us to pass the security gate. Then, they took our temperature. Both was fine. We were well dressed and wore FFP2 masks. Then they told us that they will not let us in. We asked for the reason. No answer. Then we asked for their name what they refused to do. Then we asked to talk to the management what they refused also. They treated us so badly, rude and mean. Unbelievable!!!
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Aruna year ago on Google
1/5
Terrible service despite the entire hotel swarming with staff. Pretentious, new money, bus loads of tourists trooping through taking selfies. The staff weren't even interested in why I got there and cancelled my dinner reservations after a …
Terrible service despite the entire hotel swarming with staff. Pretentious, new money, bus loads of tourists trooping through taking selfies. The staff weren't even interested in why I got there and cancelled my dinner reservations after a cocktail. Stay at the Oberoi instead. This place's sole claim to fame is the Churchill association. Avoid!!
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Omolara Sofola-Martinsa year ago on Google
2/5
This may be an unpopular opinion, but it's mine, so here goes.
I went with friends to have dinner and look at the hotel and grounds. We ate at …
This may be an unpopular opinion, but it's mine, so here goes.
I went with friends to have dinner and look at the hotel and grounds. We ate at an Italian and Asian restaurant, but:
The food was inconsistent. The dessert was good and appetizers were okay, but my fish only looked good; didn't taste good. I should say fish dishes because my cod was replaced with another fish (salmon below), but the breadcrumb coating was mushy and the inside was almost raw.
I didn't like the interior decor of the hotel much. But what got me from neutral to dislike was the statue they had at the entrance of the hotel. What part of Moroccan culture has an African man fighting a cougar on a camel? How does that say "Morocco" in any way?
Anyway, that part of the hotel lost me. No desire to go back either.
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Chiara Ga year ago on Google
4/5
Very nice hotel but the missing star are rather related to the hospitality level. To be fair the staff at the gates and reception are nice but those at the restaurants are somewhat arrogant and make you feel like they are doing you a favor. …
Very nice hotel but the missing star are rather related to the hospitality level. To be fair the staff at the gates and reception are nice but those at the restaurants are somewhat arrogant and make you feel like they are doing you a favor.
They have store like YSL, Dior and for local attire too very nice one Beatrice Paul.
Also their spa is not available for non-residents.
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Abdelmoughite El Moussaoui11 months ago on Google
5/5
A masterpiece that represents the Moroccan culture at its finest. The journey begins in the corridors of La Mamounia, which magically reproduce the Medina’s narrow streets. Behind the characteristic wooden doors lie 135 rooms, 71 suites …
A masterpiece that represents the Moroccan culture at its finest. The journey begins in the corridors of La Mamounia, which magically reproduce the Medina’s narrow streets. Behind the characteristic wooden doors lie 135 rooms, 71 suites and 3 riads, where the quintessence of Moroccan craftsmanship is expressed in all its splendour, alongside impeccable contemporary decoration.
This royal palace "hotel" embodies the noblest qualities of the world of hospitality by relying on a team of passionate individuals who strive to satisfy and surprise their guests.
It's worth any penny you spend to enjoy the experience you'll never forget.
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Ettore Vulcanoa year ago on Google
1/5
We had higher expectations from a 5 star hotel, especially when compared to other 4 and 5 star hotels we stayed at in our Moroccan trip. The room was nothing special, the hotel is very dark, the service at the restaurants is below average …
We had higher expectations from a 5 star hotel, especially when compared to other 4 and 5 star hotels we stayed at in our Moroccan trip. The room was nothing special, the hotel is very dark, the service at the restaurants is below average (especially considered the ridiculously high prices for meals). Breakfast (not included in the room rate) was all show and little substance. The quality of the food was average to say the least. The hotel’s garden and pools are the only thing worth the stay at mamounia , but the rest is forgettable
Trip typeVacation
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Ramathan9 months ago on Google
4/5
Perfect foods
La mamounia is a very decent hotel and it's in the city center accessible to all …
Perfect foods
La mamounia is a very decent hotel and it's in the city center accessible to all major areas by safe boda or uber. Had a good sleep and the rates are reasonable. They have good wifi connectivity and the hotel is very safe. They have a bar on the first floor. Its cleaner than the other hotels nearby and the staff are friendly. Would recommend for a long or short stay. The display picture has a garden area which the hotel doesn't not have
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Youssef EL ABDAOUI3 months ago on Google
5/5
The food was really good , hope to come again
Trip typeFriends
Service5.0
Location5.0
Response from the owner3 months ago

(Translated by Google) Dear Youssef EL ABDAOUI,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We enjoyed reading your comments, especially the glowing description of the food in our restaurants. We will be sure to share your comments with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh

(Original)

Cher Youssef EL ABDAOUI,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons lu vos remarques avec plaisir, et particulièrement la description élogieuse de la nourriture de nos restaurants. Nous ne manquerons pas de partager vos remarques avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech

Charly De Bruynea year ago on Google
5/5
Top notch hotel with great restaurants. Very pricy though but absolutely great food quality. The mock tails are also very nice. Have certainly as well a walk in the parks of the hotel.
Luis Borgesa month ago on Google
5/5
Cool hotel very close to the medina
Response from the owner2 weeks ago

Dear Luis Borges,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Arif Mahmooda year ago on Google
5/5
History, luxury and splendor combine splendidly to create one of the best hotel experiences. Love the almond milk and dates with check in. The concierge is professional, accommodating and so insightful. Definitely a must stay venue in …
History, luxury and splendor combine splendidly to create one of the best hotel experiences. Love the almond milk and dates with check in. The concierge is professional, accommodating and so insightful. Definitely a must stay venue in Marrakech; yes it’s a little pricey but compares with some of the best hotels in the world. Would definitely recommend to all my friends colleagues and fellow Marrakech tourists.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Lamia Damerje2 years ago on Google
2/5
The hotel is no doubt very beautiful. Nice architecture and nice vibe. However, I was utterly surprised and disappointed at how slow and bad the service was in the main coffee shop/bar. We arrived and sat on a table, and I had to ask …
The hotel is no doubt very beautiful. Nice architecture and nice vibe. However, I was utterly surprised and disappointed at how slow and bad the service was in the main coffee shop/bar. We arrived and sat on a table, and I had to ask different waiters 5 times for a menu. For such a high end and expensive hotel, this kind of reaction is unacceptable. And then I waved frantically at a waiter to come over to our table so that we can order, but it seems I must have hurt his pride or ego or something so he stood waiving back at me as if it was a competition for who is the boss? I don’t really know... this kind of petty behavior is not acceptable from waiters to guests at such a hotel...or any hotel for that matter. Disappointed.
Trip typeFamily
Service1.0
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Abdulla BelJafla3 months ago on Google
1/5
Don’t waste your time!
Book in Royal Mansoor instead.
Response from the owner3 months ago

Dear Abdulla BelJafla,

We thank you for your feedback following your recent visit to La Mamounia.

We are sincerely sorry that your experience didn't meet your expectations and we hope you can accept our apologies.

In order to understand what we could have done better during your visit, our team is available to discuss this in detail at informations@mamounia.com

We thank you in advance and appreciate this opportunity to improve our service.

Yours sincerely,

La Mamounia, Marrakech.

khalil laalou9 months ago on Google
5/5
It's the most refined luxurious palace ever. Loose yourself in the gardens and the beauty of Moroccan Maure Architecture and lifestyle
Response from the owner5 months ago

Dear Khalil Laalou,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Michel7 months ago on Google
5/5
This is only in regard to the restaurant l'asiatique - great food, top desserts, chef prepped specials for extensive allergies, thank you
Response from the owner5 months ago

Dear Michel,

Thank you very much for your generous feedback following your recent visit at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of the restaurant L'Asiatique.

We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

K W2 years ago on Google
3/5
Looks dated but not in a charming way. Was build I believe in 1921 but it feels a bit like a Marriott from 1990s. It has a good reputation and people flock to experience it. However I think it is resting on its laurels. We didn't stay here …
Looks dated but not in a charming way. Was build I believe in 1921 but it feels a bit like a Marriott from 1990s. It has a good reputation and people flock to experience it. However I think it is resting on its laurels. We didn't stay here but had lunch. The food was competent but for the price I felt should have been better. I don't usually complain about a price point in a 5 star hotel. We went to the Italian. Service was okay but felt forced. The sommelier was the most pleasant of the people serving. He had a real passion. But it felt like they were flogging the brand. For me 4 stars barely dressed in 5.
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appelzei2 years ago on Google
3/5
The park and the interior is amazing and relaxing, however the food/drinks are nothing special at all and way too overpriced. The waitress had lipstick stains all over her shirt, the coffee in the "italian" bar was not good and the toilets …
The park and the interior is amazing and relaxing, however the food/drinks are nothing special at all and way too overpriced. The waitress had lipstick stains all over her shirt, the coffee in the "italian" bar was not good and the toilets were not clean as a whistle.
Sorry but definitely not the best hotel in the world, go to a some nice riads and you will feel more comfortable and not ripped off
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Elizabeth Fierstein2 years ago on Google
5/5
I have gone to this hotel numerous times! It should be listed as a 10 star hotel! (I’ve traveled far and wide; staying at 4 and 5 star hotels which felt like 2 star.) …
I have gone to this hotel numerous times! It should be listed as a 10 star hotel! (I’ve traveled far and wide; staying at 4 and 5 star hotels which felt like 2 star.)
My first time was a surprise for my birthday. I entered the hotel and registered with my husband. Immediately we were taken to our room. I opened the door and sitting on a table was a birthday cake, a present.(wrapped) and a letter from the GM; requesting that I join him for a special birthday gift. He asked me what I wanted for my gift, that I could pick anything. I said I wanted to see all of the suites; starting with the Churchill room. We were escorted and I was allowed to take a few pictures. OMG! The opulence and the splendor of each room was amazing! Sorry that I’m going long but every thing that I ever experienced at The hotel has ruined me for most every other trip I have ever taken! The food, the service, the people that work there always smile and happily help anyone who needs anything! The rooms! The gardens! The bars and the restaurants…I will go again and again. I plan to go back soon.
Best hotel and experience EVER!
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
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Richie V2 years ago on Google
4/5
More a 4 star than 5. Pool was great although changing rooms would be nice. Breakfast was also good with a wide range of food. The decor is showing its 1980s style now. Location handy but could be closer to the town.
Lucy Webster3 years ago on Google
5/5
A beautiful and stunning place. Highly recommend a visit, as it's a short walk from the Medina. A must see, even if you are not a guest you can visit from 11am and enter the lobby and take a walk through the well-kept gardens. This is definitely a place to splash the cash if money was no object.
Sammi Lu2 years ago on Google
5/5
I didn’t stay here but came here to check out the the hotel and their garden. The garden is quiet and beautiful, you need to check your bag before entering it. Latte costs 70dr, glasses of wine costs 190 dr, but it is a nice and tranquil experience. They sometimes have art/ painting auction which is fun ton observe.
Jihan Gewargisa year ago on Google
5/5
Stayed at the Mamounia during our recent visit to Marrakesh. It is the most beautiful Hotel that I have ever experienced in all my years of travel. It used to be a Palace and a lot of the decorations and gardens make you re-live that era. …
Stayed at the Mamounia during our recent visit to Marrakesh. It is the most beautiful Hotel that I have ever experienced in all my years of travel. It used to be a Palace and a lot of the decorations and gardens make you re-live that era. Staying at the Mamounia was an ultimate luxury; rated as a 5 star Hotel, I honestly will give it 7 Stars. The staff was amazing they went above and beyond in doing their job. The experience at the spa was amazing. The concierge staff (Redoane and Rashid) helped us plan our daily trips. The private car with Mohamed; the driver was awesome.
Mr. Redouane who took us on a tour of the Hotel and Gardens made an extra effort that exceeded all our expectations. He made us feel very welcomed and comfortable during our stay and gave us tons of information about this magical place.
All in all El Mamounia is not an experience to be missed while in Marrakech.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
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Rene Van3 years ago on Google
2/5
We did not stay at the hotel but booked the Sunday brunch. When we first arrived they seated us on the edge of the pool. Since it was over 40 degrees we asked to be moved back a bit to sit under the water misters. This seemed to be a big …
We did not stay at the hotel but booked the Sunday brunch. When we first arrived they seated us on the edge of the pool. Since it was over 40 degrees we asked to be moved back a bit to sit under the water misters. This seemed to be a big inconvenience and after some eye rolling we were moved. We waited about ten minutes before we had to ask to get drinks - even though there were several staff just standing around. There was a huge selection of food and the quality was good. But since you have to sit outside and it was so hot we didn't feel like eating much. We had to ask several times for water, didn't have the correct cutlery and the service was just generally unfriendly. Definitely not worth the expense - rather get a drink at the bar if you'd like to see the hotel.
Trip typeCouple
Service2.0
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amy lowles2 years ago on Google
2/5
The rooms are nice and the garden and grounds are lovely. The staff are attentive and polite. But the food in the hotel is not of a high standard at all, we ate in three restaurants and the food whilst wildly overpriced is not very nice, …
The rooms are nice and the garden and grounds are lovely. The staff are attentive and polite. But the food in the hotel is not of a high standard at all, we ate in three restaurants and the food whilst wildly overpriced is not very nice, the buffet by the pool is in heated pots but is all stone cold and not very nice (charged at £60 pp) we were also informed the night before when enquiring drinks were included, and then charged for them all. We found a local supermarket and was excited to try some Moroccan chocolates and sweets but were told we couldn’t bring them in due to security reasons, despite the fact we’d been allowed bottled water and chocolate in after they scanned out suitcases on the first day we arrived. The indoor pool is freezing to swim in, the outdoor one is better due to the sun but can be chilly when it’s not sunny enough, and as the restaurant seating is right next to the pool, isn’t very nice when the restaurant is full of non-guests.
Trip typeCouple
Rooms3.0
Service3.0
Location4.0
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Syed Hussain3 years ago on Google
5/5
Astounding and breathtaking garden. Open to all to come and enjoy their afternoon tea whilst enjoying the view. Only thing I'd say is that do not attempt to enter wearing a sports shirt. You will be turned away. You can wear anything smart or even casual Also, they have great hot chocolate.
Richard3 months ago on Google
5/5
Went for drinks and the place was wonderful.
Rooms4.0
Service4.0
Location5.0
Response from the owner3 months ago

(Translated by Google) Dear Richard,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We took great pleasure in reading you and will not fail to share it with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh

(Original)

Dear Richard,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons pris grand plaisir à vous lire et ne manquerons pas de le partager avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech

Cassi Cantrell3 years ago on Google
2/5
Such a beautiful hotel but unfortunately the first impression set the tone for my trip. I arrived 4 hours early for my reservation and didn’t mind that there was no rooms available, I expected that. I was actually excited to spend some time …
Such a beautiful hotel but unfortunately the first impression set the tone for my trip. I arrived 4 hours early for my reservation and didn’t mind that there was no rooms available, I expected that. I was actually excited to spend some time on the beautiful property. As I was walking into the pool area a man stopped me and asked my room number. I explained that I was waiting for my room to be ready. He then got pretty mean - I offered my passport and he snapped that he needed a room number. He told me to give him my name and he would call reception. I felt like I was in trouble and did something wrong. I went back and sat in the lobby for 3 hours until a room was ready at 3:00pm because I was too nervous to walk around - I thought I had possibly broken a cultural rule. Looking back, I totally understand that tourists probably walk in often without reservations and he was asking for the safety of the guests. He just could have been nice. I was a guest too and he could have treated me with respect. I got my room key and let the front know what room I was in so they could bring my luggage. No one offered to show me to my room. After getting confused I finally found it.. I couldn’t turn on any of my lights - I didn’t know that your room key powered the room. I had to ask the man who delivered my bag. By then I felt like I did not matter in this hotel. I’ve stayed in many incredible hotels. I am not high maintenance. I never remember the details but I do remember the hotels where the staff were kind and made me feel welcome. This is the only place where I look back and feel like I had a negative experience.
Trip typeVacation
Rooms5.0
Service1.0
Location5.0
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Rob K4 years ago on Google
5/5
This is the most expensive hotel in town. It's beautiful, with huge tranquil garden. We came here for a coffee, and because one of the guys in our group wanted to get engaged to his girlfriend at a nice location in the city. We only got in …
This is the most expensive hotel in town. It's beautiful, with huge tranquil garden. We came here for a coffee, and because one of the guys in our group wanted to get engaged to his girlfriend at a nice location in the city. We only got in because of this reason, otherwise they don't let people in unless they are guests. The coffee was nice, and she said yes 😀 The prices are what you would expect from a luxury hotel, especially the alcohol. Service was good, but we did have to wait for our drinks way longer than we should have.
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Azza3 years ago on Google
5/5
Just did a day visit for free. As long as you're dressed nicely you should get in, didn't hurt to say you'll buy a drink or food. Gardens are really nice. Only actual guests can use pool, unless you get a paid day pass. Hotel too is beautiful on inside but you can't take photos.
Daniel Sweeney2 years ago on Google
5/5
Absolutely gorgeous hotel with an amazing garden, wonderful restaurants, and so much to explore. The grounds are filled with beautiful fountains, walls, rooms, doors, and designs. They have multiple restaurants that are all very good, much …
Absolutely gorgeous hotel with an amazing garden, wonderful restaurants, and so much to explore. The grounds are filled with beautiful fountains, walls, rooms, doors, and designs. They have multiple restaurants that are all very good, much the Moroccan restaurant was our favorite, with multiple tangine dishes. The staff was extremely helpful and pleasant during our stay, and the room was beautiful and clean. We were a short walk from the Medina, making going back and forth very easy. They also set us up with a guide to help navigate and find some stores we wanted to see in the souks. We had an excellent time here and would absolutely come back!
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
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Simon Mamouney3 years ago on Google
5/5
I went for a visit because of the name of the Hotel and had to have a look around. It is fabulous and so well done. The gardens are lovely and I found visiting at night very peaceful and quiet. …
I went for a visit because of the name of the Hotel and had to have a look around. It is fabulous and so well done. The gardens are lovely and I found visiting at night very peaceful and quiet.
They do allow members of the public to wander in during daylight hours but restrict it to guests after 6pm.
Staff are very helpful and friendly. If I find myself back in Marrakech I’d love to stay here though it is a little pricey but you do get what you pay for.
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Alle Farben2 years ago on Google
5/5
Everything is amazing about this place! It looks like it is coming straight out of a 1001 night fairy tale! Never saw such an amazing combination of traditional and modern elements - the sealing, the furniture, the soft carpers, the …
Everything is amazing about this place! It looks like it is coming straight out of a 1001 night fairy tale! Never saw such an amazing combination of traditional and modern elements - the sealing, the furniture, the soft carpers, the extremely friendly and helpful personnel, the beautiful gardens with enormous palms and cactus... a place to dream!
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moon Lam3 years ago on Google
3/5
A very luxury hotel with a beautiful garden. No entry fee, you could just go to take photos. Staff are nice even you are not staying there. You also can enjoy an afternoon tea there but a very pricey one.
DAH 70 for a small pot of tea.
Nicole Stapleton4 years ago on Google
5/5
This hotel is the best located inside the Medina. This place is also one of the only spots to have true air conditioning within the entirety of the property, so good for people who are not used to extreme heat. The grounds are perfectly kept. The security and staff are amazing. The food is top notch!
Jerry S4 years ago on Google
2/5
To be honest - this hotel comes with a lot of hype and the real question is whether that hype is real or just fabricated because of its history and seeming opulence in the general realm of hotels. In my opinion - this was all hype and not …
To be honest - this hotel comes with a lot of hype and the real question is whether that hype is real or just fabricated because of its history and seeming opulence in the general realm of hotels. In my opinion - this was all hype and not worth the stay. However in full disclosure, my opinion is based on several factors intrinsic to what we wanted to do at the hotel . In other words why we decided to pay a higher price to stay at the hotel for one night when there are so many amazing options inside the Medina . Because of the reviews of the hotel and more importantly it's standing in social media- we decided that staying here would allow us the opportunity to take some wonderful pictures of the hotel itself. In other words, we decided to treat the hotel, beautiful as it may be, as sort of a museum or famous historical landmark. To our disappointment we were not allowed to take any pictures. When asked why they could not give us a reason and said only for magazines (we were allowed to take pictures with our phones however). We just regular people . This and some other things made us feel that even when we paid to stay here, we were not welcome to even take pictures and treated more like trespassers as opposed to valued guests. That really bothered me. Yes the service is good - yes the interior is beautiful- yes it's historic- but what good is all that if you don't feel welcomed . We were not asking for a lot - just to spend the day there as a "fancy escape" from real life. I guess the most disappointing thing is the realization that the hotel is catered to such a high quality of clients and guests that it didn't matter to them either way. And I don't believe that affects them either, due in part to all the reasons mentioned above. It seemed like class division at its finest - all in part to the simple ability to take photos in the Grand Salon. Won't ever try to stay here again- even if I became a billionaire tomorrow.
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Javier Bilbaoa year ago on Google
5/5
Impressive hotel and setting. Can certainly recommend it at least for drinks and food to discover the place. Be prepared for mid-high European prices.
L DO4 years ago on Google
4/5
Rating is solely for the season pass we purchased which included a massage, full access to all facilities and lunch at the pavilion.
Aesthetically speaking, the hotel is beyond beautiful. We were so amazed by the …
Rating is solely for the season pass we purchased which included a massage, full access to all facilities and lunch at the pavilion.
Aesthetically speaking, the hotel is beyond beautiful. We were so amazed by the gorgeous decor and the whole staff is extremely pleasant and accommodating. It was a pleasant experience.
The biggest let down was the massage and food. The massage was actually a body rub instead of an actual massage. Afterwards we still felt tight in our backs. The food didn’t taste too fresh and meat was dry.
However, still 4 stars because it was a relaxing day, the staff was amazing, and it was a paradise compared to the hustle and bustle of the city.
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Amay Bhojani5 years ago on Google
4/5
One of the most beautiful properties we have stayed at, from intricate wooden murals in our suite to the colourful and tasteful mosaics across the hotel. The spa was great, but not outstanding. Breakfast was above par, and service was not …
One of the most beautiful properties we have stayed at, from intricate wooden murals in our suite to the colourful and tasteful mosaics across the hotel. The spa was great, but not outstanding. Breakfast was above par, and service was not as intimate and personal as one would expect at a hotel of this calibre. They make a wonderful almond milk and orange blossom welcome beverage, make sure to order it every day. One bizarre rule prevented me rating it 5*; you aren't allowed to bring water into the hotel.
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RAM IMAGERY2 years ago on Google
4/5
We really enjoyed our drinks here. Perhaps the best Manhattan I've had. It is very extrict specially with none guests. But also felt like a big mall. Stop by for dinner, drinks or lunch... but don't expect to be allowed to take pics.
Soufiane elalfi4 months ago on Google
5/5
Best hotel in the whole world 🌎
Trip typeVacation · Family
Rooms5.0
Service5.0
Location4.0
Response from the owner4 months ago

Dear Soufiane elalfi,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Darren Wright3 years ago on Google
4/5
Beautiful hotel you can visit for free between roughly 11-4 no photos inside. There is a huge stunning garden too you can walk around. It didn't cost a penny. Wear shoes or trainers though you're not allowed in in sandals
Michael Conde5 months ago on Google
5/5
Just came here for dinner... Wonderful establishment.
Trip typeVacation · Family
Location5.0
Response from the owner5 months ago

Dear Michael Conde,

Thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We shall ensure that your kind recognition is shared with our team.

We look forward to seeing you again soon for another memorable experience.

Sincerely,

La Mamounia, Marrakech

Lucy S-T3 years ago on Google
5/5
Came here for celebratory cocktails with my husband on our minimoon and this place blew us away - it’s just stunning. The opulent décor inside is so beautiful, photos don’t do it justice. The service is impeccable and we would love to come back and stay in the hotel because the rooms look amazing.
benyc incognito2 years ago on Google
5/5
The fourth time coming back here. This hotel deserves its legendary reputation. Unique in the world, Winston Churchill’s favourite hotel for many good reasons.
The perfume of roses and jasmine in the air, the chirping of the birds, the …
The fourth time coming back here. This hotel deserves its legendary reputation. Unique in the world, Winston Churchill’s favourite hotel for many good reasons.
The perfume of roses and jasmine in the air, the chirping of the birds, the amazing orange La Mamounia gardens which are ket at all times in an impeccable state, the delicious food, the spa... all the ingredients for a dream stay.
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Jihane Ela year ago on Google
1/5
went this morning to make a reservation at the hotel and as the lady was giving us a tour she stopped me for taking one picture a hallway. So, I asked her " if we are staying at the hotel I can't take pictures!!??" She said it's prohibited …
went this morning to make a reservation at the hotel and as the lady was giving us a tour she stopped me for taking one picture a hallway. So, I asked her " if we are staying at the hotel I can't take pictures!!??" She said it's prohibited for outsiders to take pictures and for guests staying at the hotel I'll have to ask!! ( knowing that she she was showing a suite in order to make a reservation the Same day). First, I don't know how this makes sense knowing that this is not my first stay at mamounia and I took pictures before. Second, the hotel's pictures are over the booking sites and their official website. Why is taking pictures prohibited??
Trip typeFamily
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David Spalding3 years ago on Google
5/5
Top notch hotel; food is first class, waiters were attentive but not overbearing. Not cheap but worth every penny! Highly recommend. Also has illuminated gardens for a pre/post dinner stroll.
Brian Fernandes4 years ago on Google
5/5
Incredibly beautiful and elegant place that's takes you back to the days of when Winston Churchill stayed here. Stunningly beautiful both inside and outside. The grounds are immaculately kept, however. After over 20 minutes of sitting …
Incredibly beautiful and elegant place that's takes you back to the days of when Winston Churchill stayed here. Stunningly beautiful both inside and outside. The grounds are immaculately kept, however. After over 20 minutes of sitting outside at the terrace restaurant, we were ignored so gave up on getting served and went elsewhere for lunch.
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Daniyal Ghani4 years ago on Google
5/5
This place is absolutely beautiful and it's free to visit. You have tell security that you want to visit and have to go through a security check. …
This place is absolutely beautiful and it's free to visit. You have tell security that you want to visit and have to go through a security check.
We walked through the foyer and visited just the gardens and some large rooms with water fountains adjacent to the gardens. The garden is large and has many varieties of cactus plants as well as citrus fruit trees, banana trees and bamboos. We loved this palace but sadly don't have the approx 6k per night to stay there.
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rebecca de winter2 years ago on Google
2/5
This is a beautiful property, a sultan's palace converted into a hotel, but don't expect any decent service here. We had booked a table for four at Le Francais restaurant for New Year's eve at $400 a person without drinks. When our party of …
This is a beautiful property, a sultan's palace converted into a hotel, but don't expect any decent service here. We had booked a table for four at Le Francais restaurant for New Year's eve at $400 a person without drinks. When our party of three arrived, and although our names were on the list, we were treated by security with utmost disrespect. When the fourth person in our party arrived 15 minutes later, and provided his name, he wasn't allowed inside for 20 minutes. At this point, we felt more like intruders than guests. We were early and asked to have drinks while the restaurant was being prepared for the festivities. A man motioned us to the Italian restaurant as the Churchill bar was just being opened, he said. At the Italian restaurant, they told us they had no room, so we went back to the Churchill bar which apparently contrary to the staff's pronouncement was closed for the night, at which time a manager of a higher ranking took us back to the Italian restaurant and finally secured us a table. The service was molasses slow. I ordered a glass of rose wine, but instead got a glass of rose champagne that cost twice as much. Finally, it was time for our dinner reservation. Again, the New Year thievery was evident. We had ordered a bottle of wine and upon finishing it, ordered a half bottle of champagne in order to nurse a small glass until midnight when we would order another half a bottle which would be chilled and bubbly. The staff seemed to think the four of us were so stupid that we didn't realize that half of a bottle of champagne doesn't fully fill glasses. Our champagne glasses were filled gauchely to the rim with one person only having a bit since the waiter couldn't calibrate how much to pour. Then we were charged for a full bottle which weirdly cost $10 more than two halves. After the meal, we asked for the check as the New Year was ten minutes away and we wanted to join the band and revelers in a different room. The staff, in their indifference, were so insensitive to the fact that the New Year was approaching, that they brought the bill so late that one of us had to stay behind to pay it, missing the moment the year turned new. If this had happened in the US, people would be screaming cultural disrespect. And this at $400 a plate plus drinks. I am disgusted by this place, and its service. A place like this needs to employ people who speak proper English or French, and are more concerned about doing the kind of a job they are charging for than fleecing costumers. Spend your money else where, like at Riad 72, a fantastic hospitable restaurant for one third of the price, you'll be happy you did.
Trip typeVacation · Family
Service2.0
Location2.0
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Dimitris Kossyfas6 years ago on Google
4/5
Historic hotel with a great swimming pool, very cosy lounge area and very nice gardens for a small walk. The garden bar is very nice for a relaxing drink upon sunset. Buffet food by the swimming pool is also nice. The rooms though are a bit small and gloomy cause of lack of big Windows
Kris C2 years ago on Google
4/5
Dark, bad vibes. Staff not friendly. Lunch buffet is not worth the price. Uniforms in restaurant not consistent. All with different length shirts, some tucked and some not tucked. Looks like poorly managed place. Disappointing given the long-standing reputation. Has potential
Karyll Hyacinthe2 years ago on Google
3/5
Eye-popping decor, buildings, gardens etc. Much expected for the reputation of this place. We only stayed for a quick drink and bite, as we hear it was a must for tourists passing by. The service was just okay, bortherline basic, same for …
Eye-popping decor, buildings, gardens etc. Much expected for the reputation of this place. We only stayed for a quick drink and bite, as we hear it was a must for tourists passing by. The service was just okay, bortherline basic, same for the food/drinks, although these were superbly overpriced...again, expected, but I think they go overboard. Something though was off in the energy and warmth of the place.
One small thing that bothered me a little is that we wanted to refuel in Dirhams, so on our way out we stopped by the front desk to ask about currency exchange. At first they were all welcoming and said they of course had the service available, then asked for our room number. That's when they shut down and told us this service was reserved for the hotel guests. I couldn't understand the link between the two, but it didn't help my initial "meh" feeling.
All in all, this is a beautiful enough place to see, but it doesn't transpire that they yearn to maintain and maybe even strengthen their reputation. I didn't leave with an eagerness to come back for more.
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Sandra Rubianoa year ago on Google
5/5
Beautiful place to go for a special lunch or dinner, very tasty and served with the high standard quality, everything was fabulous!!
Dávid Kovács5 years ago on Google
2/5
I cannot rate the hotel itself because I haven't stayed there. We went there to see the place and its famous gardens and possibly for a lunch too. And we were disappointed. There was a problem at the gate with their "dress code". Finally we …
I cannot rate the hotel itself because I haven't stayed there. We went there to see the place and its famous gardens and possibly for a lunch too. And we were disappointed. There was a problem at the gate with their "dress code". Finally we managed to get in and.. Yes. The gardens are nice. Not as amazing as described but really nice. But there's nothing more to do there. The whole place is overpriced, atmosphere is snobby and their dress code is more strict then in mosques! That's really ridiculous. Don't waste your time with this place. There are lot of better places to see in Marrakesh.
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Hugo Ferreira3 years ago on Google
3/5
It's weird starting with a 3 star review on my first night at La Mamounia but when your expecting the best hotel of the world you really put your expectations high. The pool indoors looks lovely in pictures but quite small in person. The …
It's weird starting with a 3 star review on my first night at La Mamounia but when your expecting the best hotel of the world you really put your expectations high. The pool indoors looks lovely in pictures but quite small in person. The outdoor pool with lots of chlorine, really burns your eyes. The food menu, quite basic by the pool. The public areas inside pretty dark and gloomy and the room, well, it's comparable to a Marriott or Westin room. Poor mini bar selection, not accessible plugs to charge your stuff, small TV in room. One thing that really put me off, no 24 hour gym. It closes at 8pm. Location wise you need a cab for everything. Staff really attentive and kind. Since the gardens are open to visitors the security keeps asking you if your a resident, quite anoying. Nice hotel but totally not worth the price tag.
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Carolina Overmeer3 years ago on Google
3/5
I am staying here now. The hotel is beautiful and nice, but my suite (412) has bad pressured shower, my sink doesn’t flow well and because the bathroom has no window there is always an unpleasant smell in the room. For an hotel that has the title of best hotel in the world, a lot is missing.
Mojgan3 years ago on Google
5/5
Beautiful place! We had a dinner reservation from weeks ago and had a lovely time at the Moroccan restaurant. The food, the staff and service were great. Just FYI this is an upscale place so dress code is important.
Khalifa Jabera year ago on Google
5/5
Lush beautiful garden that can take you away from all hassle of madina. Old style hotel that sits in a prime spot in the Hivernage neighbourhood, just outside the medina and almost opposite the famous Koutoubia minaret. So its easy walk to …
Lush beautiful garden that can take you away from all hassle of madina. Old style hotel that sits in a prime spot in the Hivernage neighbourhood, just outside the medina and almost opposite the famous Koutoubia minaret. So its easy walk to madina and souq. The service is outstanding. I spent two nights here with 2000 euro.. would I go again? Yes for lunch or drink but not to stay as there are many excellent Riad around can provide more (home style experience) better than la mamounia with less than half of the price. But they deserve every penny.
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Miroslav Fous3 years ago on Google
5/5
An old school luxury as you may have imagined it. I highly recommend a visit. Lush garden, heavy oriental scent in an elegant lobby bar, rich colours and textures. Well, coffee/tea is rather expensive but you feel like in oriental heaven. A must see place!
user R3 years ago on Google
1/5
Stuff are not welcoming!! Traveling in from another state this experience wasn’t a home away from home. Asking the front desk representative about hotel accommodations and they were extremely hostile to let our group know the full …
Stuff are not welcoming!! Traveling in from another state this experience wasn’t a home away from home. Asking the front desk representative about hotel accommodations and they were extremely hostile to let our group know the full experience. Lady in a red coat (didn’t get her name think it was “Zapnell”) and her coworker was beyond rude, began laughing and making a mockery of my friends accent correcting her on the prices that is listed on the website for the Spa. Will NOT recommend this hotel to anyone visiting unless you want to get ripped off. Hotel is beyond beautiful but staff including security was rolling their eyes towards my friends and I. I wish I could rate this a zero star!
Trip typeVacation
Service1.0
Location2.0
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Eglė Braslauskaitėa year ago on Google
5/5
Haven't stayed here but looks beautiful and left a good impression after our visit to the shops inside the hotel
Rose Lu10 months ago on Google
5/5
Excellent services! Best hotel ever, Ive never been treated with so much care like this.
AL ADHADH2 years ago on Google
1/5
They have to improve their customer service policies. People are good but managment policy is lacking warmth. …
They have to improve their customer service policies. People are good but managment policy is lacking warmth.
A friend said I should check it out. I am well dressed and respectful and usually people extend me every courtesy. When I arrived, they would not let me take my Boss shopping bag with me inside. They would not serve lunch after 3 pm. They would not let me take pictures of a statue inside.
The staff in the garden was nice, but the menu is limited: burger, hot dog, and quesadilla. 3 items ! Nothing local? I paid 52 dollars for two cups of Moroccan tea ( had better ) , three dip spread( the size you get for free usually) and spring rolls ( smaller than the regular chinese variety.
The hotel is not well lit. You squint to see the ceilings, but it looks dusty and may need maintenance. They have a nice garden I will give them that. I chose not to stay there and left to the Sofitel. The Sofitel upgraded me to a suite without asking. Everyone is super nice and they have an amazing lounge with live music.
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anm anm5 years ago on Google
1/5
Beautiful hotel, nice people but very very pricy. Also one has to be very careful not to be taken for a ride! They have dress code for unlikely places, very inconvenient to say the least. Don't know when to relax or be stiff! At 30 deg C …
Beautiful hotel, nice people but very very pricy. Also one has to be very careful not to be taken for a ride! They have dress code for unlikely places, very inconvenient to say the least. Don't know when to relax or be stiff! At 30 deg C 3pm dressy shorts not acceptable in a number of places indoors and outdoors!!! First time for me here, of course my last.
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Davide Borelli3 years ago on Google
1/5
I’ve been there with friends for a drink and have been quite displeased by the service and the behaviour of the staff. Too pretentious: I’ve rarely felt so uncomfortable. I ordered a Glenfiddich 12 years with no ice, and I’ve been brought …
I’ve been there with friends for a drink and have been quite displeased by the service and the behaviour of the staff. Too pretentious: I’ve rarely felt so uncomfortable. I ordered a Glenfiddich 12 years with no ice, and I’ve been brought one full of ice. Having made the waiter aware of the misunderstanding, she went back to the bar and just pulled out the ice from the glass. That’s definitely not the service you would expect from a place like that one. Shame on you.
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Rudi Dudi2 years ago on Google
4/5
Moroccan restaurant, very attentive service, good food, fantastic garden.
Enjoyable for a nice evening dinner or for a special occasion. …
Moroccan restaurant, very attentive service, good food, fantastic garden.
Enjoyable for a nice evening dinner or for a special occasion.
The fillet beef was incredible, recommended!
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Ruaridh de Gruyther3 years ago on Google
1/5
Went for cocktails at the Churchill Bar, which is billed as an old-fashioned, jazz & cigar bar. Cocktails were poorly made (forgot the sugar syrup in the bramble) and wildly over-priced. To add to that there was absolutely no …
Went for cocktails at the Churchill Bar, which is billed as an old-fashioned, jazz & cigar bar. Cocktails were poorly made (forgot the sugar syrup in the bramble) and wildly over-priced. To add to that there was absolutely no atmosphere/ambience; they were playing cheesy pop over tinny speakers. For the prices they charge you expect a hell of a lot more than a poorly lit 90s theme bar.
(the hotel is absolutely stunning all the same, this review is just for the bar)
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Simone Artuso2 years ago on Google
5/5
Wonderful experience at La Mamounia, my partner and I booked one day pass in this stunning hotel for 1600 dirham each and we had a fantastic day. The package includes a relaxing massage or Hammam, an endless buffet lunch by the pool, the …
Wonderful experience at La Mamounia, my partner and I booked one day pass in this stunning hotel for 1600 dirham each and we had a fantastic day. The package includes a relaxing massage or Hammam, an endless buffet lunch by the pool, the variety of food is fantastic and access to the hotel facilities (gym, jacuzzi, tennis courts and pools) from 9 am to 9 pm. Highly recommended!!!
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Becky A.4 years ago on Google
5/5
Opulent!
You’re sure to have a most wonderful
experience here be it as a guest diner or resident. The grand splendor of the …
Opulent!
You’re sure to have a most wonderful
experience here be it as a guest diner or resident. The grand splendor of the hotel is laudable. It is centrally located and reflects true Moroccan hospitality. It is also home to various local international brands such as Dior and yves Saint Laurent. I wish I had better photos.
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Rolf Wilms3 years ago on Google
3/5
When reading this review, please keep in mind that this hotel asks about $600 per night, so our expectations were rather high. …
When reading this review, please keep in mind that this hotel asks about $600 per night, so our expectations were rather high.
Good location with 15 minutes walking distance to the Medina.
As requested, we got a room with a view over Marrakesh. However, the view did not outweigh the street noise, so I'd rather choose a room with a garden view next time.
The outdoor pool has a very comfortable temperature and the service there is superb. You'll get towels and free water in no time.
The lighting in the rooms is rather dim.
We asked for separate blankets, which was confirmed by the very kind receptionist. However, when we were about to get to bed after a long day, it turned out that it was only one blanket. It took over one hour to fix this: 2 calls to the concierge and endless discussions with the room service that we didn't want separate pillows or wool blankets.
Cocktails at the Italian restaurant were very goof and lived up top their price tag (about $20 for a Mochito).
A very small bite at the same restaurant, salmon with miso for about $32, left me disappointed.
Upon request, they allowed us a late checkout at 2 pm at no charge. Thumbs up for that!
Trip typeVacation · Couple
Rooms4.0
Service3.0
Location3.0
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Daniel T5 years ago on Google
4/5
A beautiful hotel, with stunning gardens. The Italian bar is great for a casual drink, and the live music is a nice touch. The luxe interior spaces are serviced by efficient and courteous staff.
Kris Hendrixa year ago on Google
5/5
Brilliant place, great service, lovely vibes, very clean, wonderful luxury, amazing gardens (try and find the turtles!)
Rick Sander5 months ago on Google
5/5
Just make sure you why yah tha mah ney!!!
Response from the owner5 months ago

Dear Rick Sander,

Thank you very much for your generous feedback following your recent visit/stay at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Streeter Phillips6 years ago on Google
5/5
Beautiful hotel. Great deal with taxi's at 100 MAD an hour. Please provide a complimentary breakfast option for deluxe rooms and above--the hungry pigeons living in our terrace were cooing all morning...
Lea Lady3 years ago on Google
5/5
What a great place for group lunch! The variety, quality, fresh taste of the food are all worth the trip. Not to mention the exquisite landscaping and overall local vibes. 😊 …
What a great place for group lunch! The variety, quality, fresh taste of the food are all worth the trip. Not to mention the exquisite landscaping and overall local vibes. 😊
Special thanks to Miriam of the Marketing and Comms department for the extraordinary service.
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Hanan Al Shamsi11 months ago on Google
5/5
We had a noon sweet there, very nice landscaping, we enjoyed out time there
Hugo Duarte Teixeira6 months ago on Google
5/5
Splendid place. Worth every cent spent in it.
Response from the owner5 months ago

Dear Hugo Duarte Teixeira,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Sam4 years ago on Google
3/5
Standard Moroccan luxury hotel but nothing special compared to others. Found the service to be a bit lacking for the price. In fact the doormen were quite brash, as if they didn't believe we stayed at the hotel. I can perhaps understand one …
Standard Moroccan luxury hotel but nothing special compared to others. Found the service to be a bit lacking for the price. In fact the doormen were quite brash, as if they didn't believe we stayed at the hotel. I can perhaps understand one time but 3-4 times per day with the same doormen is totally ridiculous. C'mon man. Weirdly they also confiscated our snacks, which I assume they wanted to eat or something.
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Ada Chan4 years ago on Google
4/5
Very nice deco and good location. It feels more like a luxurious boutique hotel rather than a true 5-star. They argue with you when you tell them you haven’t taken the 100MAD bottle of water. Four Seasons or The Pen or Mandarin Oriental won’t do that.
Tere Stevens3 years ago on Google
5/5
Beautiful rooms, excellent service. My son broke his “puzzle box” and a staff member scoured the souk to replace it. My daughter was entranced by the quacking doorman, who spent a lot of time amusing her with his duck voice.
Cristopher Wall3 years ago on Google
3/5
Said to be the most luxurious hotel in Marrakech. We went to see the shop and to have a bite in the bar and...we were disappointed! The garden was nothing really special, the people working there rather unfriendly and our snack …
Said to be the most luxurious hotel in Marrakech. We went to see the shop and to have a bite in the bar and...we were disappointed! The garden was nothing really special, the people working there rather unfriendly and our snack exaggeratedly expensive. The Club Sandwich was more expensive than at Sprüngli (Zurich, Switzerland) and not even half as good. After this experience I would prefer not to book a stay at this place.
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Spyros Antoniou4 years ago on Google
5/5
Excellent hotel in all aspects. Great location, great service, great choices, great gardens. We visited it to have a coffee/ beer break and everything exceeded our expectations. A diamond in the poor tourism services landscape of Morocco.
Montserrat Garabana4 years ago on Google
5/5
Unique experience! The Italian restaurante offers great quality food, it was all delicious. The spa was also great, masseuse really knew what she was doing. Indoor pool is very calm, perfect for relaxing after the massage while drinking Moroccan min tea.
Raghda Gemae5 years ago on Google
5/5
This is one of the nicest hotels I've been to. Lovely atmosphere. I didn't stay there as I spent only 10 hours in Marrakesh, but it is a great spot for coffee and dessert and live music. It is expensive but that was expected and well worth …
This is one of the nicest hotels I've been to. Lovely atmosphere. I didn't stay there as I spent only 10 hours in Marrakesh, but it is a great spot for coffee and dessert and live music. It is expensive but that was expected and well worth it. I would definitely come back to that hotel and possibly even stay in it for a night of splurging if I ever come back to Morocco.
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Jon Grant4 years ago on Google
5/5
Finest Hotel in all of Morocco. Amazing restaurants, rooms, shops and services. The property is huge with an amazing garden. The staff is incredible. Polite, courteous and exceptionally well trained. A must for anyone traveling to Morocco that can afford it. Well worth every penny.
Phi Tuber3 years ago on Google
5/5
A must stay hotel in Maroc, I and my wife had a wonderful trip here in 2015, I love its welcome drink, food and services are just great. Planning to come back Maroc one more time. Thanks so much for everything. With love from Vietnam
Katerina Stergiou2 years ago on Google
5/5
My boyfriend and I visited the gardens of La Mamounia and we really enjoyed our experience. The entrance to the gardens if free and you can have a coffee or a treat in a café in the gardens that is available to the visitors. The prices are …
My boyfriend and I visited the gardens of La Mamounia and we really enjoyed our experience. The entrance to the gardens if free and you can have a coffee or a treat in a café in the gardens that is available to the visitors. The prices are expensive but I wouldn't say that is a negative thing as it isn't obligatory to purchase anything. We had ice-cream (30dhms for 1 scoop and 55 for 2) and fresh lemonade (80dhms). A coffee starts from 70dhms and a beer from 100. I think that is fare considering the fact that in a nicer cafeteria in Europe you can purchase a coffee or any drink for around 5€ and more.
The gardens are very beautiful and the visitors have access to a lot of pretty spots with the traditional moroccan design, extremely good for some photos!
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Jade3 years ago on Google
2/5
Do not get me wrong this hotel is stunning!! It's just the management are terrible. For three nights I complained of noise and was unable to sleep due to children above me running a muck. It got so bad that I actually went downstairs in my …
Do not get me wrong this hotel is stunning!! It's just the management are terrible. For three nights I complained of noise and was unable to sleep due to children above me running a muck. It got so bad that I actually went downstairs in my dressing gown to complain at 1:30am. My complaints weren't taken seriously and the public relations manager even had the nerve to hint that I was lying that there weren't children above me. To which the children of that room happened to come to the front desk and the manager having to apologize and have an argument with her front desk staff in Moroccon. The final straw came when I was minding my business in the garden on a lounger when another family's dog came next to me and urinated. I appreciate that this hotel is dog friendly. But when you pay the amount of money they charge to stay here. You expect peoples animals to be kept on a leash. I went to complain to the management and to be honest they went and "spoke" to the family. But to be honest the management and staff are all bent and happy to take bribes. The family that were allowed to have there animals run around like they were gods and had all the management within there pockets as they bribed the management. The rest of my family who were also staying at this hotel all had issues with this property and the staff. Oh also they charge £40 per person for a lack luster buffet breakfast that doesn't have much choice yet a high price tag. Also they never took money off my bill for having three nights of no sleep. Greedy! Also you can be relaxing and a whole bus load of tourists turn up and start taking pictures. Not really what you expect from a 5 star hotel.
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Per Berget3 years ago on Google
5/5
After a full day walking around in the old town hustling with activities and noise, it was a pleasure to spend the evening and a nice dinner at the Le Marocain, one of the restaurants at La Mamounia Hotel. We were 6 adults being served 3 …
After a full day walking around in the old town hustling with activities and noise, it was a pleasure to spend the evening and a nice dinner at the Le Marocain, one of the restaurants at La Mamounia Hotel. We were 6 adults being served 3 course meals with wine and desserts/avec. Good atmosphere, and we were seated at a table within our own lounge. Our waiters did a good job, and I would recommend this place to anyone.
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Corey Binegar3 years ago on Google
1/5
This review is for the Spa. The original inquiry email to the spa was asking about the cost of the private spa and our interest in getting 2 hot stone massages for myself and a friend. We recieved an email letting us know the private spa is …
This review is for the Spa. The original inquiry email to the spa was asking about the cost of the private spa and our interest in getting 2 hot stone massages for myself and a friend. We recieved an email letting us know the private spa is an extra 500 diram ($50 usd). I emailed back letting them know we'd pass on the private spa but still recieve the massage. To our surprise after paying we were still charged for the private spa which on the site includes: 1 haman, 1 jacuzzi, 1 hair dressing salon, dressing room, and shower as stated on the site. The day of we were walked into the main dressing room and shower area by a man. This is especially uncomfortable for people in the dressing room who may or may not be clothed when HE is bring guests in. We thought we had a private dressing room and shower but did not make a fuss.We had some tea before the massage and then were walked into a shared treatment room. We had no idea we were going to be sharing a room, as we booked separate massages. The hot stone massage was just okay. Mediocre at best. After the massage we inquired about the private spa we were charged for. We then were told the private spa was only for hotel guests at that hour. We were charged for this and offered NONE of the amenities the websites states. While the receptionist was trying to explain all this in THE MOST CONFUSING WORD PLAY, she stated that they made an exception for us and put us in a shared room. She said this with a grim smug look on her face like they were bending the rules for us and we never asked to share a room. As we were trying to understand her confusing explanation another customer interrupted and the receptionist helped her and stopped trying to help us understand how were were charged but not provided services. We just wanted to get out of there at that point so we headed to the showers. One of the three showers did not lock and only two supplied shampoo. My friend had to wash her hair with body soap. Again, considering the price you would think this would have all been up to a standard. As I was blow drying my hair the guy walking in guests came in several times. Make sure you are clothed because there is a man walking around. I felt a women would have been more comfortable. After my blow dry I walked over to my belongings to find my robe with my phone in the pocket had been collected for laundry. This would be understandable if it was left and there was no one around. However, I had my robe on top of my backpack and personal belongings. We left clearly disappointed and very confused. No one from the staff even said goodbye or asked if we enjoyed our time. This is all a heads up because you will spend several hundred dollars here, but the accommodations are not up to par.
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Evelyn Cotter4 years ago on Google
4/5
We had drinks and dinner. Great service, fabulous environment and great live music both Jazz and Moroccan to the table ns throughout the bars. The food in the restaraunt isn't 5 star by European standards and over-priced. Beautifully …
We had drinks and dinner. Great service, fabulous environment and great live music both Jazz and Moroccan to the table ns throughout the bars. The food in the restaraunt isn't 5 star by European standards and over-priced. Beautifully presented and fresh though. We felt we were seated in a side area of the restaraunt as opposed to the main area as we were casually dressed. But we were moved on request. I would have liked more knowledge on the wine and recommendations from a Somelier. I will continue to take my friends and guests here as it is magnificent to soak up. And you can just come for drinks, formal wear policy does apply. Men don't get in on sandals or shorts.
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Aileen Arango3 years ago on Google
5/5
The best luxury hotel you can find in Marrakesh. We went to visit different ones and this was by far the most beautiful with variety of spaces and designs. You can find room from about €500 per night and above. The inside pool is a …
The best luxury hotel you can find in Marrakesh. We went to visit different ones and this was by far the most beautiful with variety of spaces and designs. You can find room from about €500 per night and above. The inside pool is a highlight of the place. You can go and spend 1 day in the Spa if you are not a guest. All the staff is very welcomig. If tou want to have a luxury experience this is your hotel.
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Ghita Boumraya4 months ago on Google
5/5
Highly recommend! Outstanding customer service!!
Response from the owner4 months ago

Dear Ghita Boumraya,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

M Schleif4 years ago on Google
3/5
The place went downhill since I heard it was so amazing 6 years ago. Yes, it's beautiful, but the food super expensive, we could not swim in the pool as day guests, and the tea was so laughable we had to send it back. Hard to mess up tea.
Marouane ELALLAOUI3 years ago on Google
5/5
Best hotel you can find. Even for those who don't wish to stay there they can enjoy the restaurants and the other common places ,but you need to make reservation before you go cause sometimes it's full and they have no available tables...
dipan shah3 years ago on Google
5/5
Expensive but beautiful property. One portion of chips/fries cost 160Dhs and a Quesadilla cost 320Dhs. An ice coffee was 100Dhs. Unless you are staying at the hotel men will need to wear shoes to get in- sandals are not allowed. Nice to walk around the gardens and see all the herbs and veg they grow.
T N3 years ago on Google
5/5
Very beautiful hotel inside and outdoors gorgeous and very safety good security and good service in everything very clean make you feel in different worlds relax and make sure you get breakfast including other wise breakfast per person cost 70$and we having good time lovely people who worked there. Hope we go back there.
Aysegul Orhan3 years ago on Google
5/5
İmpressing hotel with marvelous architecture. Rooms and the hotel grounds are very nice. The service is great and even sometimes overdone! Rooms could be renovated, and especially the lighting is poor.
Matteo Ferraro3 years ago on Google
5/5
Super nice hotel near the Medina. We have been there for a drink and a walk in the park. Strongly suggested. We also tried the marocain resaturant. Two possibilities of menu available. Both the pidgeon and the lamb were very good
Archit Jain5 years ago on Google
1/5
Terrible experience where we were fraudulently charged for an extra room by the hotel because of a mistake made by the reception agent. Beware of such incidents! The hotel management has no qualms or worries in charging their customers …
Terrible experience where we were fraudulently charged for an extra room by the hotel because of a mistake made by the reception agent. Beware of such incidents! The hotel management has no qualms or worries in charging their customers fraudulently to cover up the mistakes of their employees. It is a pity to have such a terrible management at a legendary property. They have not replied to my mails despite following up for months.
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Honra23 years ago on Google
5/5
You have never known the real meaning of "falling in love" until you visit this place. incredible decoration all surrounded by charming human beings. It is not only a sense of luxury, is the sense of being surrounded by people who are next …
You have never known the real meaning of "falling in love" until you visit this place. incredible decoration all surrounded by charming human beings. It is not only a sense of luxury, is the sense of being surrounded by people who are next to you.
Once youre there you realize that youll never find anything similar to that place never again.
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Angelique Buitenhuis3 years ago on Google
5/5
Very pretty hotel, for me too expensive to stay at the hotel but you can drink a lovely the in the peacefull garden. The people are totally friendly and welcoming. Make shure you are decently dressed!
Mark Garfield3 years ago on Google
1/5
We stayed at this hotel over the recent Festive Season. The hotel itself is splendid and many of the staff work extremely hard at making this a five star experience. …
We stayed at this hotel over the recent Festive Season. The hotel itself is splendid and many of the staff work extremely hard at making this a five star experience.
We had some minor issues with the hotel failing to respond to emails, being late with pick-ups, slow (forgotten) room service, the removal of items from our room, and an embarrassing debacle at the security gate over the hotel's policy on bringing in food from outside. None of these would merit a one star rating - what does prompt this rating, however, is the way in which the hotel have dealt with these issues being brought to their attention.
Whilst a loose verbal apology has been offered, no formal acknowlegdment of either the complaints raised nor the actions to be taken to remedy them has been given.
The complaints were recived with a level of defensiveness I have never previously encountered. By way of example, a member of senior management with whom I spoke onsite advised that the hotel's policy of not allowing food from outside to be brought in would include prohibiting guests from bringing in bottles of water, or chocolate, or sweet gifts, and would also mean that they would not allow a child eating an ice-cream to enter with the ice-cream (I kid you not - he even asked me 'why would a child be eating an ice-cream'?).
Desipte a number of emails to the Managing Director, the Director of Customer Relations, and the Director of Reception, asking to discuss our experience during our stay, not one of them has responded.
In all, the hotel made us feel invisible and unimportant. When we were actually 'seen' we were made to feel unwelcome and unvalued.
This is one 'five' star hotel that fails in all but the structure of the building itself. The policies of the hotel and the professionalism, if not just the common courtesy, of the senior management leave a great deal to be desired and fail to merit even a one star rating.
Marrakech has many other five star hotels that deserve the rating, Mamounia is worth a visit but, for a place to stay, I would commend one of these others to you .
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Andre Ribeiro Leal4 years ago on Google
2/5
Forget the old La Mamounia. I had really bad experience during my last stay.
This hotel is no longer up to the standards of the old La Mamounia and even what …
Forget the old La Mamounia. I had really bad experience during my last stay.
This hotel is no longer up to the standards of the old La Mamounia and even what one expects when booking a 5 stars hotel.
This is what I found last week:
- staff lost my sweater upon arrival when transferring my bags from the lobby to the room.
- got awaken by hotel reconstruction works at 8:15am
- no fruit of the day in the room (as it is standard in this hotel) instead I got forgotten detergents on my bad when I got back to my room in the evening.
- breakfast cost more than 40€: served outdoors even when temperature is 7 degrees like I got one of the days. Additionally staff removed heaters as some ran out of gas and “other customers also needed it”.
- no labels in buffet food for breakfast: no celiac/lactose intolerant options.
- tourists from outside the hotel constantly invading swimming pool and taking pictures.
Note: this feedback was personally passed on to the bookings director as staff constantly avoided calling duty manager.
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Safae3 years ago on Google
5/5
Located next to the heavenly gardens of La Mamounia, with a terrace overlooking these gardens, Churchill bar is the nicest place I've been to while in Marrakech. …
Located next to the heavenly gardens of La Mamounia, with a terrace overlooking these gardens, Churchill bar is the nicest place I've been to while in Marrakech.
The warm atmosphere and the attentionate lovely staff makes you feel like royalty the moment you step into the hotel.
The jazz bar is impeccably decorated with an elegant English style and a perfect Moroccan touch, offering live piano jazz music most of the nights.
The place to be for a drink far from the noises of the city.
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Lyne Itani3 years ago on Google
1/5
Lousy experience and would never recommend this hotel to anyone. There’s no point in having a luxurious palace if you can’t offer decent service.
We had bought a full day pass at La Mamounia including yoga, spa treatment, pool …
Lousy experience and would never recommend this hotel to anyone. There’s no point in having a luxurious palace if you can’t offer decent service.
We had bought a full day pass at La Mamounia including yoga, spa treatment, pool and lunch. We arrived late to the yoga session so we asked the spa if we could cancel it; the manager was not there (on a Friday!) so we were handled by the hairdresser (!!) who informed us in the rudest way possible (loud voice in the lobby of the spa and publicly) that they had to charge us for the yoga anyway otherwise the hotel had to incur that cost.
Then it was time for our spa treatments. There was nobody to greet us, no manager; there were 10 or more masseuses all over the place, confused and asking us our names and the treatments we had booked for the millionth time! During the treatment which is supposed to be relaxing, the masseuses were chitchatting and laughing loudly!
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John B3 years ago on Google
5/5
Excellent hotel with extensive grounds. It also has multiple restaurants and bars as well as facilities for exercise and spa. Originally a palace, now a beautiful place to stay.
joanmaria diez3 years ago on Google
2/5
Not as good as it should be. Need refurbishment urgently. A bit demode, and still have old dress code not well explained. Why do they ask for LONG TROUSERS, when in their documents they request Dress code SMART CASUAL, and in my point of view, this do not mean ""long trousers""
stenhouseh4 years ago on Google
3/5
It's certainly luxurious, to the highest degree, but it doesn't give an authentic Morrocan experience. It caters to the wealthy businessman, and probably does that very well. The buildings and interiors are very opulent and the grounds are …
It's certainly luxurious, to the highest degree, but it doesn't give an authentic Morrocan experience. It caters to the wealthy businessman, and probably does that very well. The buildings and interiors are very opulent and the grounds are stunning. I just feel they have pushed it too far. The large casino in the grounds is evidence of this, and make it feel a bit tacky and far removed from the real Morroco.
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Bjoern K.5 years ago on Google
5/5
one of the best hotels I've ever stayed in. beautiful rooms, spa and pool, very nice gardens, excellent food and friendly and helpful staff. since it's quite expensive it's never crowded. would recommend to stay there at least for a couple of nights when in Marrakech.
Gareth Lewis8 years ago on Google
5/5
Fabulous Sunday brunch served next to the pool. A great way to while away a few hours served by friendly staff. Excellent choice of traditional moroccan food from the buffet. Expensive but very high quality and wonderful surroundings
Sydney brobjorg3 years ago on Google
5/5
La Mamounia is the perfect get away from a long day in the Médina. It’s a 20 minute walk from the souk. But to be honest it has everything within its property you don’t need to leave. There is an outdoor and indoor pool. A remarkable gym …
La Mamounia is the perfect get away from a long day in the Médina. It’s a 20 minute walk from the souk. But to be honest it has everything within its property you don’t need to leave. There is an outdoor and indoor pool. A remarkable gym looking into the gardens. A massive garden you can walk around. A little Sauna, Hammam, and a great little sitting area. The bar at night plays live music and they have great cocktails. Multiple restaurant. The staff is super friendly and the rooms looks as if are out of a magazine
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Wiley Kimelman3 years ago on Google
2/5
Overpriced and just mediocre food. We were a party of 8. We had the salmon , the steak, the pork , the lamb and the skate. All 8 of us were disappointed. Food was mediocre at best. $1600 later all we can talk about is how bad it was. Save your money and go to local Moroccan restaurants.
Trip typeVacation
Service3.0
Location5.0
Marion BM4 years ago on Google
5/5
Great place!!! We stayed there for a day, we used a day spa (cost around 130euros) it include the lunch in the restaurant, 1 hour massage and full access to the pools, Jacuzzi, sauna and gym! Definetely worth it !
Natalie Samake3 years ago on Google
4/5
We went to La Mamounia for Sunday Brunch. Although very expensive, the food was excellent and the service attentive and friendly. Nonetheless we had a hard time finding the venue as we were pointed in the directing but none of the team …
We went to La Mamounia for Sunday Brunch. Although very expensive, the food was excellent and the service attentive and friendly. Nonetheless we had a hard time finding the venue as we were pointed in the directing but none of the team members decided to guide us to the restaurant which is something I would have expected to be standard at a hotel like this...
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Reemy3 years ago on Google
4/5
Lovely place. I had some iced café but unfortunately it was disappointing as it tasted like filter coffee blended with ice. Expected better drink from them. Overall the place is beautiful
Coral Ramsden7 months ago on Google
5/5
Fantastic hotel, cocktails were amazing
Response from the owner5 months ago

Chère Coral Ramsden,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Sean O'Reilly3 years ago on Google
4/5
Good food, and good service. Caesar salad with chicken was delicious. The Croque Monsieur was interesting, as it seemed to be made with choux pastry. It tasted fine though could have done with more bechamel. Leff is served as well, and the olives/nuts were a hit. Prices are what you would expect from a luxury hotel
Chrysoula Terizi3 years ago on Google
3/5
It is a luxury hotel and casino building. There is security outside the building. The entrance for the garden is free but until a specific hour in the afternoon. There is a big garden but i think it is not something special.
Alan Roadnight4 years ago on Google
5/5
Words are not good enough! I would love to stay a night here as we have only eaten in one of their restaurants which surpassed our expectations. A stunningly wonderful place with a warm and welcoming atmosphere
Amit Sachs3 years ago on Google
5/5
5+ marakesh style hotel. Low floors, long corridors. Rooms are nice size, separate toilet room from shower room. Mini bar in room. A/c is good. Every evening jazz band next to bar where you can smoke. . Second bar with cigar …
5+ marakesh style hotel. Low floors, long corridors. Rooms are nice size, separate toilet room from shower room. Mini bar in room. A/c is good. Every evening jazz band next to bar where you can smoke. . Second bar with cigar smoking. Pool is not deep, sweet water, srvice all around pool.
Very nice gardens around for wellnes.
Locates very near to market Jamaa Elfnaa
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Bartek Piętak4 years ago on Google
5/5
Stunning gardens and hotel. A must see if you wanna enjoy this famous Moroccan architecture. Admission to gardens is free but a proper dress code applies.
Gail Hughes2 years ago on Google
5/5
This was our second dining experience here. Consistently high quality of service, and very appealing and tasty food options. Sommelier was excellent with his suggestions.
Elisabeth Myers2 years ago on Google
5/5
Can't wait for my favorite hotel to reopen! Hoping they will be able to have live music for the new year's celebration!
Ioan Covalcic3 years ago on Google
5/5
An experience! You can visit it for free and enjoy a (premium priced) cold coffee, even if you are not booking a room here. Amazing gardens!!
Claudio Santori3 years ago on Google
5/5
We did not stay at La Mamounia but spent several hours in the garden, exploring all the riads inside the walls. …
We did not stay at La Mamounia but spent several hours in the garden, exploring all the riads inside the walls.
Highly recommended. If you can afford it, pick this one as your place to be. Quiet, a beautiful swimming pool, incredible garden and overall nice corners and beautiful architecture.
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Mustapha Amazouz4 years ago on Google
5/5
Again, I will start saying that service is the main thing you can get and expect in a 5* property, for me, this is what luxury means. This time however, I will tell my story and give name to my "angels" …
Again, I will start saying that service is the main thing you can get and expect in a 5* property, for me, this is what luxury means. This time however, I will tell my story and give name to my "angels"
M. Atalaoui and M Alami in the concierge team were the ones who made my stay even more special and memorable.
As I was on this trip on my own it was nice to see friendly faces around the hotel and they were my highlight.
Travelling alone means that in order to take pictures I needed to improvise, so I bought a selfie stick in London but realized that I forgot the top gadget on the top of it. So upset I mentioned this to them but not expecting anything as I was just leaving for a private tour. Once I returned to the hotel I was given the gadget already attached to my selfie stick.
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Soumaya El mouadine10 months ago on Google
1/5
The service in italian restaurant was very pooor, the food had no taste, and the waiters was impolite yesterday I don’t recommend it at all
Rooms1.0
Service1.0
Location1.0
aurelie fabry3 years ago on Google
4/5
Nice cosy lounge for a drink in a 5 stars hotel. Live music starts at 6pm. There is also several restaurants. Be aware of the prices: Beers at 130 dirhams.
Carrie Meier5 years ago on Google
1/5
Honestly one of the most appalling & overrated hotel I have stayed in for the last 3 nights. Paying 5 stars prices for a 1 star minimum effort experience. We have stayed in amazing properties with Four Seasons, Aman and Bulvgari resorts …
Honestly one of the most appalling & overrated hotel I have stayed in for the last 3 nights. Paying 5 stars prices for a 1 star minimum effort experience. We have stayed in amazing properties with Four Seasons, Aman and Bulvgari resorts around the world. Service at the front in La Mamounia was horrid & snotty for the price we paid. We received the minimum smiles or service. Check in and check out are done with most mechanical efficiency to yield the most profits. They didn't even ask how our stay was as they needed our sewage smelling room for the next guest (see below reference).
However service by the pool and the restaurant was exceptional. Lunch by the pool is €75 per person for buffet, not inclusive of drinks. It is a tad pricey but worth the value.
Every morning, our AC pumped in a terrible sewage smell stinking up the whole room & waking us up. We complained & minimum was done or addressed. For €700 a night here in Marrakech- the room was tiny, stinky nor came with a view. We had a view of the ac machines out onto the back of nothing. That would have been completely different in the league of Four Seasons, Aman or Ritz carlton.
I will recommend just coming in for a walk in the gardens & a drink, and spending that €700 per night in another property here in Marrakech. There are more visitors than staying guests in this property anyways. It is open to public. Definitely not worth 5 star experience for what we paid. We recommend going to Royal Mansour hotel down the road if you like to splash & indulge.
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Tim Klüver5 years ago on Google
1/5
Unfortunately I wasn't satisfied with the customer service and and the quality. I booked 1 h hammam and 1h massage in the spa, which werrle both badly performed. I have visited better courtyard massage places (with less good ratings on …
Unfortunately I wasn't satisfied with the customer service and and the quality. I booked 1 h hammam and 1h massage in the spa, which werrle both badly performed. I have visited better courtyard massage places (with less good ratings on Google......). After half of the massage I asked the staff (very little English skills btw) to stop it. I spoke with the staff about a refund. The attitude of the staff was unbearable. Therefore I wouldn't recommend this place.
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Tony Lush5 years ago on Google
3/5
Beautiful hotel and beautiful grounds. However the staff at the restaurant was slow, the food was mediocre at best, and extremely over priced. Definitely worth the visit, just don't eat or drink anything.
José Otárola-Silesky4 years ago on Google
4/5
Amazing place BUT if you only go to the restaurants, they don't let you in with sandals or flip-flops. I was wearing some not cheap, hand made Italian leather sandals (very stylish to be honest) and they didn't let me in, BUT if you go with …
Amazing place BUT if you only go to the restaurants, they don't let you in with sandals or flip-flops. I was wearing some not cheap, hand made Italian leather sandals (very stylish to be honest) and they didn't let me in, BUT if you go with sport shoes. It is fine. I think the staff should be trained in those small differences that undermine the image of the place.
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Patti Phillips3 years ago on Google
5/5
This is a very luxurious hotel. It is beautiful and the staff is amazing. The food is the best in Morocco and the grounds are gorgeous. Probably the finest hotel in the world.
Arturs Mons4 years ago on Google
5/5
Absolutely beautiful hotel, amazing employees and great service over all.
I would also recommend tourists who are not staying in this beautiful hotel to come by for a lunch or coffee, to experience the greatness of this building and its architecture.
Amine Za year ago on Google
5/5
Mamounia sells a Royal feeling , probably the best Palace in the world .
You will feel the service & all is just about Service ! Thx
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Emanuela Cozzi3 years ago on Google
5/5
the hotel is gorgeous as well as the restaurant. the atmosphere bring you back to the 20s. and the food is delicious too. absolutely to visit again
Alexandra Bergeron3 years ago on Google
5/5
I didn't stay there, but you can have free access to the garden. The garden is a nice littlr getaway from the busy city of Marrakech. You can have access to the lobby too which is beautiful
Feras Al Darmi6 years ago on Google
4/5
Great hotel with a solid history and reputation amongst competition. However, they need to pick up on service levels to compete against the likes of Royal Mansour, Mandarin Oriental, and Four Seasons.
Marcel Chèvrea month ago on Google
5/5
Best place amazing people
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear Marcel Chevre,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We read your remarks with pleasure, and particularly the glowing description of our staff. We will be sure to share your comments with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh

(Original)

Cher Marcel Chèvre,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons lu vos remarques avec plaisir, et particulièrement la description élogieuse de notre personnel. Nous ne manquerons pas de partager vos remarques avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech

Aurélia Laffay11 months ago on Google
5/5
Amazing experience and beautiful hotel. Staff extremely helpful and friendly!
Billy Sloan3 years ago on Google
5/5
The fanciest hotel in Marrakech. Very expensive but definitely worth a visit for a cocktail and a stroll around the immaculate gardens. Was Winston Churchill's hotel of choice in Marrakech. One day of I win the lottery I might book a room.
Quentin3 years ago on Google
5/5
Had the oppurtunity to stay 2 nights in this legendary hotel,... do not hestitate to stay here if you can. It's a true bucket list check box ! In a word,... the best !
W.M. LIEW5 years ago on Google
5/5
A grand old dame of a hotel in Marrakech. A tinch of early 20th century snobbish air to add to the over all charming feel of the place. Service quality was charmingly friendly but never informal. Even if you don't stay, do visit for a look …
A grand old dame of a hotel in Marrakech. A tinch of early 20th century snobbish air to add to the over all charming feel of the place. Service quality was charmingly friendly but never informal. Even if you don't stay, do visit for a look round the interior of the hotel n the gardens. Take afternoon tea by the terrace. That's quite a civilised treat.
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Aline4 years ago on Google
5/5
Nice to visit as a guest and walk around the garden. Drinks are pricey (relative to Moroccan prices) but not to bad. Nice way to relax and escape the city.
Abdessamad Aboul ossoud2 weeks ago on Google
2/5
Staff needs some training.
Rooms4.0
Service4.0
Location5.0
Response from the owner2 weeks ago

Cher Abdessamad Aboul ossoud,

Thank you for your feedback following your recent experience at La Mamounia.

We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.

Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.

We hope to have the pleasure of welcoming you soon for a new better experience.

Yours sincerely,

La Mamounia, Marrakech.

Quick On Gas7 years ago on Google
1/5
Overpriced hotel with 3 stars service and a bunch of people trying to rip you off on everything. From the moment until you enter, up until the payment when they automatically select an unfavorable exchange rate without even letting you know.
Anisha Patel4 years ago on Google
5/5
Visited for cocktails in the evening. The place looks and smelt gorgeous. Gardens were also beautiful. A very relaxing way to spend an evening.
Cavin Ward-Caviness6 years ago on Google
5/5
Went here for drinks and ice cream after a day of camel riding ad it was great. Pricey so if that bothers you stay away cuz it will ruin the experience but if it doesn't then the service, quality, ambiance, and decor can't be beat
kostas koski3 years ago on Google
5/5
I dont really like expensive hotels but la mamounia is One of the most beautifull hotels i have ever been.i went to the hotel for a drink. mojito cost 19 euros and mineral water 5 euros,thats really expensive,but the atmosphere and the …
I dont really like expensive hotels but la mamounia is One of the most beautifull hotels i have ever been.i went to the hotel for a drink. mojito cost 19 euros and mineral water 5 euros,thats really expensive,but the atmosphere and the service was awesome.a guy from the hotel staff was offered to capture some pictures of us. its a good place to take some photos,your girlfriend/wife gonna love it ofcourse !!!
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Nathalia Beach4 years ago on Google
5/5
Beautiful landmark hotel in walking distance to the old town. Exceptionel design and impeccable service, with a fantastic, quiet garden to relax in after the hustle of the city.
Andrea2 years ago on Google
3/5
We had the spa experience, hammam and massage. I would give 5 stars for the place and the hammam but the massage is just someone who oil you up for a hour.
Erman ERDOGAN8 months ago on Google
5/5
World-class hotel with authentic and luxurious Moroccan ambience.
Response from the owner5 months ago

Dear Erman ERDOGAN,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech.

We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Morten Prom3 years ago on Google
4/5
Old but very well kept hotel. Excellent service of course, but not too stiff. I did not pay for the stay, so cannot say if all the luxury is worth the money.
Ryan Whitea year ago on Google
5/5
Wonderful staff. Great food, lovely room. Highly recommended!
Gwithyen S5 years ago on Google
5/5
I wish I could give this six stars. It's incredible. They have a smart dress code if you are just visiting for a drink. Long trousers and no flip flops for men.
Dutch Rodger6 years ago on Google
5/5
Awesome place. So luxurious! So beautiful! We didn't stay here, but only enjoyed a couple of nice cocktails alongside the pool.
Gert Kopera4 months ago on Google
5/5
Stunning, serene, relaxing.
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Gert Kopera,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

The Maya2 years ago on Google
5/5
Must visit Hotel in Marrakech! Its an ancient historic prooerty that is mesmerizing! Magical interior..great lobby coffee shop, great restaurants, magical garden! An absolutely amazing experience!
Chris M2 years ago on Google
5/5
Lovely gardens. A sanctuary among the bustling streets of Marrakech. Mint tea in the small cafe towards the bottom of the garden was a delight.
Sol Saihati3 years ago on Google
3/5
5 Star Vibes, but missing much of the Moroccan charm and friendliness. The bar and mini bar is the more expensive than The Lanesborough. Shocking prices for average food and drinks. Terrible coffee.
Katherine Gillian3 years ago on Google
4/5
Magnificent hotel. Minutes away from the souks. Not a budget hotel by ant means. Rooms vary in size. Facilities first class.
Lucjan Wroński11 months ago on Google
5/5
Good Cafe, nice garden even if you are not a hotel guest
Sharie Blanton2 years ago on Google
3/5
Stopped in for lunch. Ridiculously overpriced. $32 for a club sandwich. Nice gardens and buildings. Taxi leaving hotel had a surcharge.
Adam Goldston2 years ago on Google
4/5
High end hotel. We prefer Riad in the Medina. But if you don't want the medina experience stay here. Don't miss walking through the churchill bar.
Alison Wright3 years ago on Google
5/5
Very nice hotel. Room was lovely. Staff were polite and helpful. The breakfast was lovely, overlooking the pool, lots of choice.
Dr. Omar Ali Fouda4 years ago on Google
5/5
You can’t go wrong at la Mamounia Hotel. Spoil yourself in marrakech’s Great atmosphere. Has an amazing luxury service, amazing pool and is steps away from the Souq. Plus one of the best lobby ambience and fragrance “Dattes” I have smelled.
Edwin3 years ago on Google
5/5
Proper fancy pants hotel!
If you want to be treated like a star and feel like a king (or queen) this is the perfect place! It's like an oasis in the center of Marrakesh! (Unsurprisingly its not cheap!)
Mohamed Hiri2 years ago on Google
5/5
La Mamounia, a symbol of traditional Moroccan
hospitality, is located in the heart of the imperial
city, nestled in a 17 acre park, 5 minutes walk …
La Mamounia, a symbol of traditional Moroccan
hospitality, is located in the heart of the imperial
city, nestled in a 17 acre park, 5 minutes walk
from the Jemaa El Fna square, La Mamounia
will remain the place for worldwide celebrities.
DESCRIPTION The Moroccan legendary palace
has been redesigned by an internationally
acclaimed designer, Jacques Garcia, combining
a true Moroccan style and ambiance with new
technologies. With its luxurious decorations,
fabulous gardens and its trendy 2500sq m SPA,
la Mamounia guarantees the amazement of its
guests. ACCOMODATION 136 rooms (30 to 45
Sq m) 71 Suites including 7 Signature suites (55
to 212 Sq m) 3 Riads each with 3 bedrooms,
Moroccan salons, private swimming pool
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Liv2 years ago on Google
5/5
TOP TIP: Pick up a 1-54 guide and have a look at the other events across the city. …
TOP TIP: Pick up a 1-54 guide and have a look at the other events across the city.
Each February, for three days, La Mamounia hosts the Marrakech 1-54 Contemporary African Art Fair.
Known as the 1-54, this is the leading art fair dedicated to promoting contemporary African art from the 54 countries across the continent.
The fair is free to attend and a real opportunity for visitors to explore the international visiting galleries, meet artists & collectors and attend talks on the wider events programme.
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Сергей Банарь4 years ago on Google
4/5
Nice casino.... Have slots and live games... Poker room...
Personal very nice.. On live games personal mostly European. Some of them not good but many people are good... Management also very nice.... Some of them are best of the best....
Ivan Thiriez3 years ago on Google
3/5
Very beautiful place with a huge garden full of aromatic plants.
Went there for some drinks, the price are of course very high, but unfortunately the service was mediocre
Muhaimin Choudhury4 years ago on Google
5/5
Superb hotel in Marrakech. Service is first class, onsite gardens are a wonderful display of design and landscaping art. Visits are possible just for dining and tea, and the hotel is family friendly. Tip, where smart shoes as sandals are not allowed. It is possible to walk from Jemaa el-Fnaa if you’re looking to do both in one day.
Steven Neubauer4 years ago on Google
2/5
Wonderful gardens close to the Médina, but full of tourists who come in hordes to take pictures for Instagram (not really what you want when you search for tranquility) + the service (especially on the terrace) is below standard for this …
Wonderful gardens close to the Médina, but full of tourists who come in hordes to take pictures for Instagram (not really what you want when you search for tranquility) + the service (especially on the terrace) is below standard for this price level. The hammam is an outdated steam bath with bad service. Choose a nice boutique hotel in the Médina instead, just come for a drink to the Mamounia on the terrace than you can have the gardens more or less for free.
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maitala marek5 years ago on Google
1/5
We came in to have a drink at the bar. Very poor service, we waited 30 minutes for the waiter to come and take our order. They told us to wait 3 times when we called them. We had to leave for dinner reservations, so we didn't even have a drink.
Lethisia N.3 years ago on Google
4/5
The food was really good. The restaurant was well filled and had a nice atmosphere. We had a great view ob the big square.
Tariq Lahyani10 months ago on Google
5/5
Legendary palace, amazing garden and top class service.
Hurricane McEwen3 years ago on Google
5/5
Beautiful Oasis in Marrakesh. The elegance is down to the details of the ceilings, incredible building and gardens. Much better than YSL gardens.
Farreno Ferguson4 years ago on Google
4/5
Great property with beautiful gardens, worth the walk through of you are not a guest. Have a drink on the terrace and enjoy the natural settings.
Hunter G3 years ago on Google
5/5
Creme de la creme. This is the coolest hotel in all of Merrakesh. The bar usually offers live music and is a great place to have a cocktail before having dinner at their italian restaurant or touring the town. …
Creme de la creme. This is the coolest hotel in all of Merrakesh. The bar usually offers live music and is a great place to have a cocktail before having dinner at their italian restaurant or touring the town.
Be sure to bring your pocket book as this place is not economical. However, for those looking for a more upscale to way to enjoy and tour Merrakesh then this is your go to place. Not to mention the fact that the door people memorize your name and welcome you back by name after walking the city each day.
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Jose Luis De Leon4 years ago on Google
5/5
You'll need to book a reservation in advance to go inside, u less you know a guest at the hotel. It's great for a stroll in the afternoon coupled with some drinks and snacks :)
Misho Dimitrov3 years ago on Google
5/5
Beautiful place to visit. The jazz bar is must. The Moroccan restaurant was very nice too. We loved it.
Daniel Ojados4 years ago on Google
5/5
Great ambiance and great food with live música and dance. 900D menu includes starter, main course and dessert. Beverages not included. Worth it
Enrique Hernandez3 years ago on Google
5/5
If traveling to Marrakech this your best place to take your family photos. This was or is a Royal Palace with important history and main stay of Wiston Churchill himself and one of the reason you will find a nice Bar inside bearing his …
If traveling to Marrakech this your best place to take your family photos. This was or is a Royal Palace with important history and main stay of Wiston Churchill himself and one of the reason you will find a nice Bar inside bearing his name.There I include what I paid and her ready to pay hight price a glass of wine is over 35 $ depending on your fine taste,but I worth the ticket to espectacular photo and you do not have to consume somewhere else at a better price.
Enjoy
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Tim4 years ago on Google
1/5
The Restaurant is „remarkable“ for its astronomic prices - poor service quality - and average cuisine …
The Restaurant is „remarkable“ for its astronomic prices - poor service quality - and average cuisine
Compared to other 5* addresses in morocco and other countries of Africa I visited, this one was by far the most disappointing experience.
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Melvin Wee3 years ago on Google
5/5
Awsome place to stay great service and good food. Facilities and rooms are nice and well maintained. Good place for a quiet get away.
Arsslan Zafar11 months ago on Google
5/5
Too pricy but you can enter as visitor. Very nice place.
MALICKA FARAFIN4 years ago on Google
1/5
We have been in touch from the 5th of June with the hotel. My business partner's assistant and I have contacted over 30 businesses, coordinating, visits and celebrations along with interviews etc. …
We have been in touch from the 5th of June with the hotel. My business partner's assistant and I have contacted over 30 businesses, coordinating, visits and celebrations along with interviews etc.
La mamounia have been the only one who did not respond. closer to the time I advised Sarah the assistant to pursue them and get an answer, with no luck.
We were so busy organising that week as I was coming From London and my partner from Dubai. I'm a fine artist (half french, half west african) and my partner is a emirati full time architect and photographer (half american and Palestinian).
We called and spoke to Meryem Mikou (very rude young woman! sarcastic and unnecessarily sassy) who told us to send her an email again in order for her to make our request happen. (we were not asking FOR FREEBIES) WE ASKED for add ons!!! a surprise for Dina's birthday as we were advised by 3 regular big mamounia frequent customers to review it for our up and coming cross region online magazine. Lamia El Ghorfi who is the communication manager was rude! extremely rude disgusting actually!!!! (i will post her emails, here and on all of our social medias) we will also go ahead and share this experience in an article.
Our names must of given away our heritage, because I have been there before and my family and friends who have been werent treated that way then again their names have more of a caucasian sound.
my partner and I spoke to a reception manager who looked at us up and down the entire time as if we weren't even worth being there. She told us to go home and that she will handle it. WHICH SHE DIDN'T!!! MY PARTNER was left feeling so uncomfortable and insulted we decided to leave and cancel her birthday reservation. We had an excellent trip in morocco but la mamounia was THE ABSOLUTE WORST EXPERIENCE. something similar happened to a work colleague of mine in 2013.
3 days later we had an interview with Art collector Mr Chapoutot and he insisted that we go to la Mamounia. We said yes, although we now hate this place. we told him what had happened and he shared with us that he gets a better treatment because he is known to be a hotel owner and of course the obvious however he had heard of similar instances with his then partner, and a few friends visiting.
never underestimate who you have in front of you!!
because word of mouth travel further!
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John Rizz5 years ago on Google
5/5
Fantastic interior decor and quality, beautiful, tranquil, relaxing outdoor eating areas and gardens, good, modern and traditional food and drink selections with attentive, friendly hotel staff, highly recommended
Amer Saifuddin6 years ago on Google
5/5
A great hotel and you visit there even if you don't stay there. They are open for visit from 11am to 4 pm (for free). Great architecture and it's a must to visit.
Noura Taresh3 years ago on Google
1/5
I didnt stay there however i went to a restaurant there. The staff were reallllly rude. I have nothing more to say just rude rude.
I was waiting for long to go and visit this amazing hotel but i regt
Trip typeVacation
Service1.0
Location5.0
Younes Ramzi2 years ago on Google
5/5
Pretty good place. Rich people only. Good wine, champagne.. good service. Positive vibes only. I really like it..
Abraham Baptiste3 years ago on Google
5/5
Gorgeous hotel grounds. Especially as an art fair held when i was there. Was a bit confused by the hotel hallway however. It was (too dark) and smoky.
Az-eddine Ben Jouhraa month ago on Google
5/5
Amazing palace.
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear Az-eddine Ben Jouhra,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We took great pleasure in reading you and will not fail to share it with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh.

(Original)

Cher Az-eddine Ben Jouhra,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons pris grand plaisir à vous lire et ne manquerons pas de le partager avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech.

salah rakouch2 years ago on Google
5/5
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. …
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies.
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Jessica Ashdown2 years ago on Google
4/5
Gorgeous architecture, lots of staff but a general air of questioning if you’re meant to be there which can be quite uncomfortable for a paying guest!
Enrico MM3 years ago on Google
5/5
Just amazing. If you can afford it otherwise a drink in italian bar would be just as good to enjoy this amazing property
Dominique Westbrook3 years ago on Google
5/5
Lovely hotel, great location. Service second to none. A lovely relaxing break with gorgeous grounds
Jean-François Jouan2 years ago on Google
3/5
Wonderful setting however the service is lacking - waited for 30’ to get our order taken (2 cocktails) then waited another 30’ to get them.
Farid Bennisa year ago on Google
5/5
Went to the Chinese restaurant. Gorgeous. Food was very good. Desserts were phenomenal
Nabeel Ahmed4 years ago on Google
5/5
5* hotel in very good location. Safety and security is upto standard. Very quite area for peaceful holidays. Short distance to Jama el fana menara Mall and other places.
Marco NN3 years ago on Google
5/5
Very nice hotel, had no problem to visit it as others described. Paid about 7 euros for a ice coffee in the restaurant
Hanan Galea4 years ago on Google
5/5
It is a must see !! The hotel is very beautiful and the Pierre Hermé cake shop (in the same hotel) especially the macaron (but not only) must be tasted!! You won't be disappointed at all💖💖
Terrence J4 years ago on Google
5/5
Absolutely beautiful resort. Expect to spend a lot of money here... But it is beautiful, tranquil and an oasis from the often busy and bustling streets of Marrakesh.
Aisha Ali4 months ago on Google
5/5
Brunch at La Mamounia was delicious
Trip typeVacation · Couple
Service5.0
Location5.0
Response from the owner3 months ago

Dear Aisha Ali,

Thank you very much for your generous feedback following your recent visit/stay at La Mamounia, Marrakech.

We were pleased to read your remarks, in particular the wonderful description of our Brunch. We shall ensure your recognition is shared with our team.

We look forward to seeing you soon for another memorable experience.

Sincerely,

La Mamounia,

Wouter van Rij3 years ago on Google
4/5
Beautiful gardens! Had some tea here, which was ok. But the gardens is what makes it nice.
Carlene CC5 years ago on Google
5/5
Beautiful place, which I visited for an afternoon. Service was a bit slow but that was because they were busy. 5* property which I would stay in
Jaymin Patel3 years ago on Google
5/5
One of the best hotels I have ever stayed in. Great service, friendly staff, and beautiful room/hotel grounds. Wish we could have stayed longer!
Émilie Delalande5 years ago on Google
5/5
Take a stroll in the gardens and look at the impressive veggie patch. The spa is not to be missed. Get a traditional hamman treatment followed by a massage. A real haven in the bustling medina. …
Take a stroll in the gardens and look at the impressive veggie patch. The spa is not to be missed. Get a traditional hamman treatment followed by a massage. A real haven in the bustling medina.
Un havre de paix au coeur de la medina! Promenez-vous dans le jardin et réservez un soin au spa.
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Delara Khodaeia year ago on Google
5/5
You can feel the hospitality . Nice area with lovely architecture
Eduardo Rukos3 years ago on Google
5/5
Exclusive and elegant five-star hotel with incredible areas, amazing rooms and great location. One of the very best in Marrakech.
Manuela Carta3 years ago on Google
5/5
Absolutely stunning place. No words to describe how beautiful it is. Friendly staff and amazing food.
Tim2 years ago on Google
5/5
Wonderful hotel with great staff and amenities. We visit at least once every year.
Boris Vujicic4 years ago on Google
5/5
Relaxing atmosphere, lovely open pool, impeccable service, excellent food+wine (try the Moroccan restaurant in the hotel), unforgettable architecture...a place to fall in love with...
Afroditi Pola year ago on Google
5/5
Paradise on earth, most beautiful gardens, great service! Thank you!
Marina Neizvestnykh3 years ago on Google
5/5
Probably the most expensive and posh hotel in Marrakech but it is a really beautiful one. The garden is not that big and impressive but interior is gorgeous.
Ilias Athanasopoulos4 days ago on Google
5/5
Best atmosphere
mihai george3 years ago on Google
5/5
Very nice place / hotel. Kindly people, nice room, food and beverage accordingly. Thank you for everything!
Clément Pagnier3 years ago on Google
5/5
Loved this place. Beautiful garden and buildings with high quality restaurants, paintings, galleries, shops. I recommend it
Figment4 years ago on Google
4/5
Luxury and historical hotel with good, but not memorable, food. Food is too expensive for taste. All the other amenities one expects in expensive hotel.
Alfonso CA5 years ago on Google
4/5
The palace is one of the most beautiful places I have ever visited, yet its restaurant "Le Marocain" is not worth it. 100€ pp for a really OKish meal...
Skender F3 years ago on Google
5/5
Very nice service and beautiful hotel, if you like paying the prices which are clearly focused on avoiding people from overrunning this place, which is not per se a bad thing
Per Larsen4 years ago on Google
5/5
Very, very nice hotel. Ultimate service and luxury. Excellent facilities, and friendly staff.
Daniel Attard3 years ago on Google
5/5
A beautiful historical former palace, with great restaurants, spa and fancy shops. Lots of ambience. Highly recommended.
Mi Schu2 years ago on Google
3/5
A bit outdated, luxury from the 90s, very dark everywhere, very slow service in every area unfortunately. Prices are outrageous for the service you get. 20€ for a glass of wine...
Trip typeBusiness
Rooms3.0
Service2.0
Location4.0
FÁBIO CASTRO4 years ago on Google
1/5
Very bad, the ATM of casino stole my money and the staff didnt help, very bad just selfish people that like to take oportunity of the tourist go to the other casino in Marrakech
Tuscasa MRWILSON3 years ago on Google
5/5
NAMMYOHORENGEKYO
Nam comes from the Sanskrit namas, meaning to devote or dedicate oneself. …
NAMMYOHORENGEKYO
Nam comes from the Sanskrit namas, meaning to devote or dedicate oneself.
Myo can be translated as mystic or wonderful, and ho means law. This law is called mystic because it is difficult to comprehend. What exactly makes it difficult to comprehend? It is the wonder of ordinary people, beset by delusion and suffering, awakening to the fundamental law in their own lives and realizing that they are inherently Buddhas able to solve their own problems and those of others.
Renge means lotus blossom. The lotus flower is pure and fragrant, unsullied by the muddy water in which it grows. Similarly, the beauty and dignity of our humanity is brought forth amidst the sufferings of daily reality.
BODHÏ》》》CASA
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Graham Bailey3 years ago on Google
5/5
£11.60 mint tea for two. Enjoyed in a grand hotel 😊😇. Two contented guests, so spoil yourself.
Scherno Grünig3 years ago on Google
5/5
I can recommend this hotel. This is 1001 night. Staff is amazing, food heaven. Will come again
Gunta Bradley4 years ago on Google
5/5
Beautiful interior, friendly staff, immaculate huge gardens with playful kittens, birds and turtles. Mosaics throughout and soft plush furniture
d s3 years ago on Google
4/5
Amazing place with an amazing environment. It's fair to say that the service took a little bit long giving us our drinks
Nelson Tang4 years ago on Google
1/5
Rude staff. Garden is not very impressive, there are better ones in Europe. Would recommend Mandarin Oriental over this hotel.
Maryam2 years ago on Google
5/5
An amazing place to take photos as well as resting there. The staff treat you with great respect as well
Sarah Milton4 years ago on Google
5/5
I stayed here several times. Impeccable service, fantastic food, beautiful architecture and the best thing are the private gardens that invite for a stroll.
Damz ADlib3 years ago on Google
4/5
One of the hotels i love to visit one more time i just can't explain how lovely it is at la mamounia a lot of luxuries experiences you will meet
Mark Willenbrock3 years ago on Google
4/5
Huge historical baggage as Marrakech's famous five star, dimished by the loss of its fabulous art déco interior during the last face-lift. Today it's mutton dressed as lamb. There are better choices.
Iain McIntyrea month ago on Google
5/5
Response from the owner2 weeks ago

Dear Iain McIntyre,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Fleming5 years ago on Google
4/5
Not as high as my expectation. Room was normal. Garden was normal. Breakfast buffet was normal. But good facilities
Julie Reynolds5 years ago on Google
5/5
Exquisite hotel with fine dining selections. Moroccan restaurant with traditional belly dance is a must!
Darren Hillier4 years ago on Google
5/5
Beautiful hotel with exquisite gardens. Stunning interior design and extremely helpful and courteous staff.
Ilias Pantos4 years ago on Google
4/5
Very stylish and completely upscale compared to the rest of Marrakech. A bit too alien from the "real city " ....but it's part of the culture of great differences !
Sofia Salmerona month ago on Google
5/5
Incredible experience.
Response from the ownera month ago

Dear Sofia Salmeron,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Micaela Roberta Tenace3 years ago on Google
5/5
The best hotel I ever saw in my life. Simply amazing, paradise on Earth
Jess Kostos Physio & Pilates5 years ago on Google
5/5
I went for the day spa pass and it was fantastic value. Great facilities, beautiful gardens and pool areas
Sumayya Hansa4 years ago on Google
4/5
Ambiance, decor, exclusivity and live music was amazing...but the drinks were nothing to shout about.
Mynhardt De Jongh3 years ago on Google
5/5
Top world luxury hotel! The garden is superbly groomed, friendly and most professional staff, only best of the best.
Catalina T.4 years ago on Google
5/5
Very beautiful, luxurious place inspiring a Grand Hotel ambiance that takes you back many decades.
mahmoud alkhaldi4 months ago on Google
5/5
One of best in town
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Mahmoud alkhaldi,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

john w3 years ago on Google
4/5
Very expensive but conjures an image of colonial era grandiosity. Just check your bank balance before ordering a cocktail
Léone O3 years ago on Google
5/5
I highly recommend it for a visit. The garden is incredible. A nice gateway inside the city. Definitely a place to visit in Marrakesh.
Nawar5 years ago on Google
5/5
One of the most beautiful hotels I've ever visited! Beautiful grounds and great service. A must go when visiting Marrakech.
Arnau Canyadell5 years ago on Google
5/5
Possibly more than a hotel itself... being accommodated in La Mamounia is a great experience for the service, its facilities and the food. Expensive but well deserved!
Adil Abaid4 years ago on Google
5/5
the only 7 star standard hotel in Morocco. casino is gr8 too. jazz bar is highly recommended
Michelle Leung4 years ago on Google
5/5
Good service. Nice environment. I enjoyed walking around the garden in the hotel.
5/5
I gave 5 star to this hotel not because that's what it deserves but that all what I found in Google. Everything says that this is a 7 stars ✨ hotel
Hafid El gaamouch10 months ago on Google
5/5
By me the best hotel in the whole world
Graham Lancashire7 years ago on Google
1/5
Arrogance of doomed institutions: Woman at the entrance did not let my family in because of my Keen treking shoes - after having walked far with little kids, an embarrassment and annoyance. stupid and outdated policies.
Eszter Balázsi2 years ago on Google
5/5
Absolutly great choise, if you are around this place. You can enter where the the hotel entrance is, and it costs nothing.
Mittida Raksanaves4 years ago on Google
4/5
Beautiful hotel, had, lunch, food was not that great but great staff and presentation.
Ingo3 years ago on Google
5/5
Very great place to be. It is a nice Palace what we don't aspect before.
Bader AlHashem3 years ago on Google
3/5
Really nice hotel. Good restaurants. Hammam not so good. Go to Royal Mansour or Mandarin Oriental for a better hammam.
Francesco Bellucci3 months ago on Google
5/5
The best in town.
Rooms5.0
Service4.0
Location5.0
Response from the owner2 months ago

Dear Francesco Bellucci,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Trevor A. Greenhough4 years ago on Google
3/5
Such a beautiful palace, if only the service and food kept up with the location.
Gonçalo5 years ago on Google
4/5
Amazing hotel. I just had the opportunity to have a drink in the gardens - quite worth it.
Omaer Khan10 years ago on Google
3/5
Awesome place, beautiful, really worth a visit. But the staff was quite rude, and that really did spoil the experience.
Dhruv Majumdar6 years ago on Google
5/5
Lovely hotel. The Italian bar is brilliantly designed and has some nice cocktails.
Armando Amorim Amorim8 months ago on Google
4/5
Must visit very beautiful!
Response from the owner5 months ago

Dear Armando Amorim Amorim,

Thank you very much for your generous feedback following your recent visit at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Valentin Udriot4 years ago on Google
5/5
The garden is splendid, you will discover some new sentors at night while walking on the alleys
Zahala Zror2 years ago on Google
5/5
Luxury hotel in Marrakech spectacularly beautiful. In the grounds of the hotel are beautiful and well maintained gardens
Khalid FAKHAR (Leo)2 years ago on Google
4/5
Historical place, to be visited for Coffe or beer.. good space to meet people. Enjoy
Grazer Kunstverein3 years ago on Google
5/5
Very beautiful Hotel with large Garden, good Snacks and wonderful atmosphere
Inbar Lavi4 weeks ago on Google
5/5
Such comfortable
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

(Translated by Google) Dear Inbar Lavi,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We took great pleasure in reading you and will not fail to share it with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh

(Original)

Cher Inbar Lavi,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons pris grand plaisir à vous lire et ne manquerons pas de le partager avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech

Drago Palestrina Mazica year ago on Google
5/5
One of most beautiful hotel in Africa
Chris Curd2 years ago on Google
5/5
Luxury and position excellent. Wonderful service and superb gardens
Stephen Cassidy3 years ago on Google
5/5
Beautiful hotel, outstanding service, everything you could need or want
Nancy Mabena year ago on Google
4/5
Rooms are lovely, but lunch today was disappointing!
hicham nida4 years ago on Google
5/5
One of the best hotels in the world. With very beautiful garden.
Barber Secret Art2 months ago on Google
5/5
Very good place
Response from the ownera month ago

Dear Barber Secret Art,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Victoria Muñoz3 years ago on Google
5/5
Very nice hotel with wonderful gardens, restaurants, shops and service.
Horacio Read5 years ago on Google
5/5
Absolutely astonished with the beauty and detail put into every corner of this hotel!
Pccfn Mail4 years ago on Google
5/5
Fabulous, wonderful spa, exotic and deliciously made food. Wonderful gardens.
James Gosselin4 years ago on Google
5/5
1st class hotel, difficult to get in without the proper attire though, fantastic atmosphere
Mitan Chandihok3 years ago on Google
4/5
Other than too much smoke in the casino place is a lot of fun.
Amanda Avery2 years ago on Google
5/5
OmG this hotel is awesome. It even has a Dior shop inside :-)
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Luke Craigmile2 years ago on Google
1/5
Beautiful hotel but outrageous prices for drinks!
Hicham Ait el baz4 months ago on Google
5/5
Gorgeous hotel
Response from the owner4 months ago

Dear Hicham el baz,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

jackie rubino3 years ago on Google
5/5
Beautiful grounds and hotel! Great to people watch in the lounge
Robin Hook Bodx4 years ago on Google
5/5
What a place, you could spend a day here just walking around, prices to match, a snack of fish and chips was £25 for one!
Andrea Urbasikova3 years ago on Google
5/5
One of the best Hotels what I visited in my life. Amazing
A. Bouali5 years ago on Google
5/5
Is one of the biggest and beautiful hotels in marrakech in morocco with casino and all that you need to have beautiful moments
paula La year ago on Google
5/5
Amazing hotel so beautiful!!
Jad Pégard6 years ago on Google
3/5
This hotel is excellent but it is too much for its price. It is more for popularity
Paul Marklew2 years ago on Google
5/5
Amazing hotel, great facilities and lovely staff.
Tawfik Charrat5 years ago on Google
5/5
Superb hotel, worth a visit to sip a drink and admire local handicraft and arts...
Zineglob Argan Oil3 years ago on Google
5/5
Packaging Argan oil in bulk, metal barrel 200 Liters and plastic container 1 ton certified FDA approved
Anna Schürmann3 years ago on Google
5/5
Wanted to visit this beautiful hotel... Unfortunately closed for tourists on weekends. Only monday-friday.
Alexander Minot3 years ago on Google
5/5
Best hotel in the world. Best breakfast and stunning gardens.
Wilson Tam4 years ago on Google
5/5
Came here to experience the hotel, amazing decor and atmosphere, but very $$$$$
Simone Collins5 years ago on Google
3/5
Was probably lovely once, but didn't strike me as uniquely special or nice. Felt kind of soulless.
Rodion Shishkov3 years ago on Google
5/5
Feels super authentic with high class service and superb amenities
Franz Sunyovszky5 years ago on Google
5/5
Beautiful hotel filled with history. Winston Churchill used to stay here
Barrak Almattar3 years ago on Google
5/5
An amazing place .. will go back definitely.. space garden .. pool,, service .. all 10 stars
Marijana Petkovic3 years ago on Google
5/5
You can visit the place for free. We visited around 3pm and it wasn't very crowded.
Sam Morocco2 years ago on Google
4/5
Great place to stay with a combination of modern and traditional Moroccan look
Belinda C4 years ago on Google
5/5
Hidden gem. Very well maintained palace. Open for visitors.
Ben Yousef3 years ago on Google
4/5
Very pleasant ... Friends stayed and I visited ... Nice quality for a price
Maria Jose5 years ago on Google
5/5
Very nice gardens and architecture. Visiting the hotel is totally worth it!
Wasif ahmad2 years ago on Google
4/5
Good food and atmosphere. Calming influence in the hustle and bustle of Marrakech
Hugo3 years ago on Google
5/5
This place is incredible. The tiles, the garden, the details... Beautiful
Jit Karmakara year ago on Google
5/5
There’s beauty everywhere you look 😍
La Mamounia Marrakech🖤 …
There’s beauty everywhere you look 😍
La Mamounia Marrakech🖤
There’s beauty everywhere you look 😍
La Mamounia Marrakech🖤
There’s beauty everywhere you look 😍
La Mamounia Marrakech🖤
Read more
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Jonas Correa4 years ago on Google
5/5
A good to place to stay. The services is very good in one of the best area of Marrakech @jconcor
سمع و فهم3 years ago on Google
4/5
Luxurious and charming palace, here, really you can't avoid the quality of food.
Achraf Abouyahya4 years ago on Google
5/5
The oldest hotel in marrakech with the best french cuisine .what an amazing place ti visit.
Alexy Seguy3 years ago on Google
5/5
This hotel is so beautiful and it smell very good.
Katerina Georgiou2 years ago on Google
5/5
Beautiful gardens clean good service nice food
Félix Fernández5 years ago on Google
4/5
You can enter the gardens free. Amazing and relaxing place.
Monica Recher2 years ago on Google
5/5
Beautiful atmosphere, great service, excellent food. A must when in Marrakesh!
Habib2 years ago on Google
5/5
Absolutely luxurious and expensive hotel. Nice backyard.
Xenia Vat2 years ago on Google
5/5
Its one of the most beautiful places in Maraces with lovely gardens
Mustapha Adila week ago on Google
5/5
Great place
Rooms5.0
Service5.0
Location4.0
Webber Chao3 years ago on Google
5/5
Exotic scene, luxury garden, great place to take a walk.
Travelbesti Travelbesti3 years ago on Google
4/5
It's soo incredible hotel specially the architecture
Christian De Franceschi3 years ago on Google
5/5
5 star hotel all around, from look and feel to service and food.
Rolf Hallerbach4 years ago on Google
5/5
Just top - in and out - quality and good taste producing charme and pleasure for all senses.
faycal Guezguez3 months ago on Google
5/5
Deserve the 5*
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Faycal Guezguze,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Farafin Hair4 years ago on Google
1/5
never will I go back to this hotel again!!!! AND I WILL MAKE IT MY BUSINESS TO LET EVERY SINGLE PERSON I KNOW ABOUT THEIR RACIST WAYS!
Frederick Beckmann2 months ago on Google
5/5
Heaven on earth.
Response from the owner2 months ago

(Translated by Google) Dear Frederick Beckmann,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We took great pleasure in reading you and will not fail to share it with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh

(Original)

Cher Frederick Beckmann,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons pris grand plaisir à vous lire et ne manquerons pas de le partager avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech

Daca P4 years ago on Google
5/5
Just an amazing place, great food, beautiful property, and amazing hospitality. 10 points!
Susan McGarry2 years ago on Google
5/5
Fabulous, peaceful stroll around these gardens
Graham Turnbull3 years ago on Google
3/5
Lovely setting. Service a bit lazy for your 20 quid a cocktail
Duarte Costa4 years ago on Google
5/5
Great place! Wonderful terrace with very nice snacks!
Achraf Alamia year ago on Google
1/5
I was not expecting to get a bad treatments from a mamounia employee .
Gianluca Ranzi3 weeks ago on Google
5/5
Pure class
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Gianluca Ranzi,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Joan Domingo Espín3 years ago on Google
3/5
Very classist place where how you look means more than what you are or can afford. Definitely not worth it
shekhar mehta4 years ago on Google
5/5
Great architecture and tile work. Good place to see morrocan art
Pascaline LESUEUR3 years ago on Google
5/5
Excellent services. Amazing decoration. Love this place!
Tamás Anders5 years ago on Google
5/5
Great luxury! Nice park and bath, luxury furniture and silence in the park.
Florina Balea4 years ago on Google
5/5
Very nice place, it's a "must" visit. Nice architecture
Nadya Shanab2 years ago on Google
5/5
Love the gardens and the entrance courtyard... So beautiful
Simon Page7 years ago on Google
5/5
Do I even bother giving reviewing this any lower than 5 stars?
Stayed here back in 2006, and it is really an experience of its own.
Laura Ditges2 years ago on Google
5/5
Amazing authentic Moroccan food, beautiful hotel and amazing service
Luc Vincent5 years ago on Google
5/5
Incredible hotel, a landmark in Marrakech and one of the best hotels in all of Africa.
Marouane Dahni3 years ago on Google
5/5
I saw some of the greatest people there during the 17th edition of the Marrakesh Film Festival
miloud chiboub7 months ago on Google
5/5
The best hotel 🏨
Response from the owner5 months ago

Dear Miloud Chiboub,

Thank you very much for your generous feedback following your recent stay at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech

Milenko Martinich3 years ago on Google
5/5
Lavish hotel bar. If you don’t care about the money, go spend a night there.
Syed Sulaiman Hasany3 years ago on Google
5/5
One of the nicest places you'll ever go to, bar none.
Jalal Planeman3 years ago on Google
5/5
One among the most outstanding hotels in the world!
Soul House A Body & Mind Shala3 years ago on Google
5/5
Great place , quite expensive but such a great energy
Abdul Bulbulia4 years ago on Google
5/5
Fabulous, would love to stay there during my next visit to Marrakech
Estelle Vassallo3 years ago on Google
5/5
Beautiful hotel! Cocktails with around 25€ overpriced...
Lee Russell3 years ago on Google
5/5
There's a reason this place is rated the NUMBER ONE HOTEL IN THE WORLD. Get yourself there asap.
Marika Muciji3 years ago on Google
5/5
best hotel in the world 2018 you must see
Brandon Froh4 years ago on Google
5/5
The make their own wine and it was really special.
simon hyde3 years ago on Google
5/5
All you could ask for in a grand hotel. Elegance and class
Alfredo Perez Pellicer2 years ago on Google
5/5
Charm, exquisite care, everything is thought for perfect customer experience
Trip typeCouple
Rooms4.0
Service5.0
Location5.0
Erin B5 years ago on Google
5/5
Gorgeous grounds and spendy, but tasty edibles.
safa elmeghary2 years ago on Google
5/5
the perfect hotel you should visit in morocco
Bill Ross4 years ago on Google
4/5
Luxurious, but very dark decor. The garden is stupendous.
K Malik2 months ago on Google
5/5
Amazing service
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear K Malik,

Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team.

We look forward to welcoming you soon for a new memorable experience.

Sincerely,

La Mamounia, Marrakech.

Thalia Peemans4 years ago on Google
4/5
Beautiful hotel but didn't experience much
Susana Ruiz6 years ago on Google
4/5
Spectacular cafe Casablanca ambient with five stars service. Expensive.
Leo Omar2 years ago on Google
5/5
Very cozy, classy and well organized place
mohammad islam3 years ago on Google
5/5
One of the best hotel ive ever been to!!!
Mostafa Boussouf3 months ago on Google
5/5
Excellent
Location5.0
Response from the owner3 months ago

(Translated by Google) Dear Mostafa Boussouf,

We thank you very much for your generous comment following your recent experience at La Mamounia, Marrakech. We took great pleasure in reading you and will not fail to share it with our teams.

We hope to have the pleasure of seeing you again very soon for another memorable experience.

Warmly,

La Mamounia, Marrakesh

(Original)

Cher Mostafa Boussouf,

Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons pris grand plaisir à vous lire et ne manquerons pas de le partager avec nos équipes.

Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.

Chaleureusement,

La Mamounia, Marrakech

James Smith3 years ago on Google
5/5
Happy memories from days long ago. Restful haven for a coffee break.
Sylvain Lepeltier3 years ago on Google
5/5
Relaxing place. A five star hotel and a museum at the same time
ismael benjaddi6 years ago on Google
1/5
Nice And beautiful hotel
But the staff was not so friendly
GURLS LIFE4 years ago on Google
1/5
Very over priced , country lived on Tips , from passport check in tell you leave the country , it is shock experience, all the country is not recommended .
Belén GC5 years ago on Google
5/5
Staff was super friendly and the entrance and gardens are beautiful.
Alexandra A3 years ago on Google
5/5
Everyone is so nice!! The only peace and quiet you will find in Marrakesh!
Moritz Marcovici3 years ago on Google
5/5
Big and luxury food and drinks were amazing
jale erentok2 years ago on Google
5/5
Lovely garden and great swimming pool.
Giacomo Mason4 years ago on Google
4/5
Went to Churchill bar for drinks only. VERY expensive for Marrakech but beautiful setting.
Anastasis Kyrkos3 years ago on Google
5/5
Amazing ambiance, amazing place! Highly recommend
aymen arfaouia year ago on Google
5/5
The most luxurious hotel in Africa
Jalal Douchy3 years ago on Google
5/5
An amazing experience, amazing place, and a very attractive place to be in.
D4 years ago on Google
5/5
Amazing food and atmosphere, extremely friendly stuff!
Domitien Delattre3 years ago on Google
5/5
Always a discret perfect travel .
Amazing ! See you soon
Celeste MANCEAU3 years ago on Google
5/5
Fresh Nice place to have drink a part from La Médina
Erik Kirk3 years ago on Google
5/5
Greatest resort in Morocco, possibly in all of Africa.
Narjisse Sarehane7 years ago on Google
5/5
Loved it! The interior design of the rooms is beautiful.
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Medina

Hammam bath houses and covered spice and textile souks line the maze of cobblestoned lanes in the Medina, which occupies Marrakesh’s original fortified citadel. At night, Jemaa el-Fna square teems with snake charmers, folk dancers, and street food vendors serving all manner of food. Bahia Palace and Le Jardin Secret are 19th-century complexes open to the public, with ornate courtyards, mosaics, and gardens.

Hotel location score

Great location overall for sightseeing, recreation, dining, and getting around
4.6 Excellent for proximity to things to do
3.4 Good for proximity to restaurants
4.8 Excellent for proximity to transit
4.6 Excellent for airport access
Scores are calculated based on data from Google Maps and Google reviews
Avenue Bab Jdid, Marrakesh 40040
1. Jemaa el-Fnaa Square
Rating
4.3
Distance
16 min
4,100 reviews
2. Jardin Majorelle-Yves Saint Laurent Mansion
Garden by artist Jacques Majorelle, with exotic plants, water features & a museum of Berber culture.
Rating
4.4
Distance
10 min
32,047 reviews
3. La Mamounia
Plush quarters, some with private pools, in a luxe hotel offering a spa, dining & an outdoor pool.
Rating
4.6
Distance
50 sec
4,914 reviews
4. Koutoubia
This large 12th-century Almohad-style mosque features a plaza with gardens & a fountain.
Rating
4.5
Distance
6 min
11,917 reviews
5. Bahia Palace
Vast, intricately designed palace with 160 rooms, courtyards & 8 acres of gardens.
Rating
4.5
Distance
7 min
6,245 reviews
6. Saadien's Tombs
Once hidden mausoleum surrounded by gardens, decorated with colorful tiles, marble & stucco.
Rating
4.1
Distance
12 min
7,652 reviews
7. Ibn Youssef School
16th-century college building with prayer hall & courtyards decorated with tiles & carved wood.
Rating
4.3
Distance
11 min
1,619 reviews
8. El Badii-Ksibat Nhass Palace
Remains of a 16th-century palace whose garden walls & ornamental orange orchard still stand.
Rating
4.4
Distance
18 min
4,733 reviews
9. Yves Saint Laurent Museum
Cubed, brickwork museum paying homage to Yves Saint Laurent with a café, bookshop & auditorium.
Rating
4.4
Distance
9 min
2,023 reviews
10. Medina of Marrakesh
Vibrant morning-to-night marketplace with stalls carrying fresh produce, dried goods & trinkets.
Rating
3.9
Distance
9 min
425 reviews
11. Menara Gardens
12th-century botanical garden with a scenic pavilion, artificial lake & mountain views.
Rating
4.1
Distance
10 min
4,466 reviews
12. Le Jardin Secret
Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.
Rating
4.3
Distance
20 min
1,330 reviews
13. Dar Si Said
Museum displaying ornate artisanal Moroccan objects, from an 11th-century chest to modern carpets.
Rating
4.3
Distance
7 min
952 reviews
14. Les Jardins de La Koutoubia
Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.
Rating
4.5
Distance
14 min
996 reviews
15. House of Photography in Marrakech
Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.
Rating
4.4
Distance
12 min
1,943 reviews
1. Restaurant L’Italien par Jean-Georges, Marrakech
Restaurant
Rating
2.8
Distance
4 sec
35 reviews
2. Table Du Marche
French restaurant
Rating
3.9
Distance
3 min
703 reviews
3. L'Orangerie
French restaurant
Rating
4.6
Distance
5 min
30 reviews
4. Cafe & Restaurant Traditionnel
Restaurant
Rating
4.7
Distance
2 min
52 reviews
5. La Table
French restaurant
Rating
4.4
Distance
3 min
59 reviews
6. La Cour des Lions
Fine dining restaurant
Rating
4.4
Distance
5 min
54 reviews
7. Ait Bougumez Restaurant
Moroccan restaurant
Rating
4.3
Distance
3 min
99 reviews
8. Fouquet's Marrakech
Restaurant
Rating
4.5
Distance
5 min
40 reviews
9. Palais Jad Mahal
Moroccan restaurant
Rating
4
Distance
2 min
1,829 reviews
10. Fine Mama
Moroccan restaurant
Rating
4.4
Distance
3 min
1,208 reviews
From
Marrakesh Menara Airport
Taxi 14 min
Transit 22 min
Sofitel 4 min
Sidi Mimoun 7 min
Sidi Mimoun Region 9 min
Koutoubia 10 min
Koutoubia1 10 min

About this hotel

Check-in time: 3:00 PM
Check-out time: 12:00 PM

Address & contact information

Avenue Bab Jdid, Marrakesh 40040
05243-88600

Amenities

Popular amenities

  • Pool
  • Spa
  • Breakfastfree
  • Wi-Fifree

Internet

  • Wi-Fifree

Policies & payments

  • Smoke-free property

Services

  • Front desk24 hour
  • Full-service laundry

Pools

  • Outdoor pool
  • Hot tub

Wellness

  • Fitness center
  • Sauna
  • Spa
  • Hair salon

Rooms

  • Air conditioning
  • Kitchen

Food & drink

  • Restaurant
  • Bar
  • Buffet dinner
  • Room service
  • Breakfastfree

Children

  • Kid-friendly

Parking & transportation

  • Parkingfree
  • Airport shuttle

Accessibility

  • Accessible

Pets

  • Pet-friendly
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Mamounia Hotel
MAD 18,911Nov 30–Dec 1
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